All My Sons Moving & Storage
🔧 Home Services · 10026 I-35 Ste 2A · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Final moving costs significantly exceeded the initial quoted price.
Business reply on Google
Sd, thank you for sharing your experience and providing us with the opportunity to learn and grow. With all sincerity, please accept our heartfelt apology for falling short of our goal to alleviate the stressful burdens moving can create. This company was founded with a vision of challenging the status quo. We constantly challenge the norm by doing all that we can to make moving from one location to another simple, and effortless for our customers. Providing exceptional service is the cornerstone of our mission. However, we acknowledge that we did not meet our own high standards nor fulfill our commitment to you. Do know that your feedback holds immense value to us, and we genuinely appreciate your input. It will be used to continue to develop our progressive, improvement-oriented moving service. Our team is fully dedicated to addressing the areas where we fell short and implementing necessary changes to better serve you and all our valued AMS customers.
Customer was overcharged and pressured into leaving a positive review.
Business reply on Google
At All My Sons Moving, we hold ourselves to the highest standards when it comes to serving our community. We are sincerely disappointed in any inconvenience or disappointment you may have experienced during your recent move with us. Your feedback is essential in our ongoing pursuit of continuous improvement, and we sincerely appreciate you taking the time to share your concerns. We are fully committed to taking immediate action to address the areas where we fell short and to prevent similar issues from arising in the future. Once again, we apologize for any frustration or disappointment you may have experienced. We sincerely hope for the opportunity to regain your confidence and provide you with the exceptional service that you rightfully deserve. Thank you for bringing these concerns to our attention.
Insufficient staff provided resulting in property damage to the floor.
Business reply on Google
Nick, thank you for sharing your experience and providing us with the opportunity to learn and grow. With all sincerity, please accept our heartfelt apology for falling short of our goal to alleviate the stressful burdens moving can create. This company was founded with a vision of challenging the status quo. We constantly challenge the norm by doing all that we can to make moving from one location to another simple, and effortless for our customers. Providing exceptional service is the cornerstone of our mission. However, we acknowledge that we did not meet our own high standards nor fulfill our commitment to you. Do know that your feedback holds immense value to us, and we genuinely appreciate your input. It will be used to continue to develop our progressive, improvement-oriented moving service. Our team is fully dedicated to addressing the areas where we fell short and implementing necessary changes to better serve you and all our valued AMS customers.
Movers damaged personal property and are unresponsive to claims.
Business reply on Google
We apologize, Amy. At All My Sons Moving, we only ever aim to exceed customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry. We strive to challenge the norm by offering a move experience that is effortless, and stress-free for our customers. We acknowledge that we did not meet our own standards, or uphold our commitment to you. Please call us directly AT 866-941-1849 so that we may work with your claim directly. We genuinely appreciate your input! We are sorry!
inaccurate cost estimate and inefficient service leading to excessive final charges
Business reply on Google
We deeply understand that your expectations should not only be met but exceeded. Unfortunately, we acknowledge that we have not fulfilled our goal of going above and beyond for you. We sincerely apologize for falling short of providing the exceptional service you deserved. At AMS, we strive to continue to lead the way in a complex industry. Our core principle is to challenge the norm by offering a service that is seamless, transparent, and stress-free. Feedback like yours plays a crucial role in our ongoing efforts to challenge the status quo and continually improve. We genuinely appreciate your valuable input, and we assure you that it will be used constructively. Our team is committed to addressing the areas where we have faltered, and we are determined to make the necessary changes to better serve you and all our customers. We eagerly look forward to the chance to regain your trust.
Company overcharged for services and staff behaved unprofessionally on site.
Business reply on Google
We believe that you, as our customer, deserve the utmost care and attention. We understand that the process of moving can be overwhelming and demanding, and our primary aim at AMS is to alleviate those burdens for our valued customers every time. However, we sincerely apologize for not living up to our commitment to provide you with the best moving services possible. You deserve nothing less, and we are deeply disappointed that we fell short of exceeding your expectations. Your feedback holds immense value to us, and we genuinely appreciate it. We take your concerns to heart and will act on them. Our Brand and Reputation departments work closely to our local field operations to internally identify and address any shortcomings in our service. We are dedicated to making the necessary improvements to ensure a significantly better experience for all of our customers. It is our greatest hope to regain your confidence by providing you the moving service you deserve in the future.
Significant delivery delays and unexpected high fuel charges for short distance.
Business reply on Google
Hilda, we are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at [email protected] or call us directly at 844-971-2937. Thank you Again for the opportunity to better understand. Best regards, Jason Patterson AMS Community Coordinator
Customer overcharged and reported missing items with no company response.
Business reply on Google
Debbie, we are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at [email protected] or call us directly at 844-971-2937. Thank you Again for the opportunity to better understand. Best regards, Jason Patterson AMS Community Coordinator
movers delayed delivery, overcharged, and damaged expensive furniture
Business reply on Google
We apologize for the negative experience; It does not reflect the standards we strive to provide our customers. Thank you for giving us the chance to improve. Best regards, Jason Patterson Community Coordinator
Company failed to process a full refund after multiple billing errors.
Company coerced positive reviews and added unexpected charges to the bill.
Business reply on Google
Thank you for contacting us Alicia, we value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at [email protected] or call us as 844-971-2937. Should you email us, please include your Customer ID reference number or the phone number associated with your move. Thank you for your time. Best regards, Jason Patterson AMS Community Coordinator
Movers caused property damage, added surprise charges, and provided poor service.
Business reply on Google
Thank you for your patience throughout the claims process Taylor. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at if you have any questions. Best regards, Marie Senghore AMS Community Coordinator
Movers arrived late, damaged television, and misplaced personal belongings.
Business reply on Google
Thank you for your patience throughout the claims process Justine. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore AMS Community Coordinator
Movers damaged furniture and company is ignoring claims packet requests.
Business reply on Google
Thank you for bringing this to our attention Kristie. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us directly at 866-941-1849. Best regards, Marie Senghore AMS Community Coordinator
Company charged double the quoted price with hidden fees for supplies.
Business reply on Google
Thank you for contacting us. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at [email protected] or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Thank you for your time. Best regards, Marie Senghore AMS Community Coordinator
Poor packing caused property damage and excessive moving costs.
Business reply on Google
We appreciate your feedback as it helps us continuously improve and evolve Jenn. We're really sorry to hear that you’re not satisfied with the outcome of your claim. All My Sons Moving and Storage always aim to provide excellent service for all our customer and regret that this was not the case during your claim process. Please reach out at 866-941-1849 if you have any questions. Thank you for your time and patience. Best regards, Marie Senghore AMS Community Coordinator
Customer disputes excessive and unclear charges for a local furniture move.
Movers arrived late, worked slowly, and failed to complete the job.
Unprofessional movers caused property damage and failed to pay agreed settlement.
Business reply on Google
We apologize, Carl. At All My Sons Moving, we only every aim to surpass customer expectations, and we sincerely apologize for falling short of our goal to go above and beyond for you. Providing exceptional service is at the core of AMS's mission to continue to innovate our industry. We strive to challenge the norm by offering a move experience that is effortless, and stress-free for our customers. We acknowledge that we did not meet our own standards, or uphold our commitment to you. We genuinely appreciate your input, and rest assured, it will be utilized constructively. Our team is fully dedicated to addressing the areas where we fell short and making the necessary changes to better serve you and all our valued customers. We are committed to providing you with exceptional service that aligns with our vision and values. Thank you for sharing your experience and providing us the opportunity to improve.
Movers damaged property, arrived late, and doubled the quoted price.