Allied Rent A Car

Business reply on Google

Thank you for your feedback. We appreciate your kind comments about our staff and would like to clarify a few points regarding our insurance requirements. We do not charge a mandatory, non-refundable "collision fee." Customers have the option to purchase a Collision Damage Waiver (CDW) if they do not have qualifying coverage or choose not to use their own insurance. If a customer has U.S.-based full coverage insurance that transfers to rental vehicles, we are more than happy to accept it, provided proof of coverage is presented at the time of pickup. Our insurance requirements are also clearly disclosed in our Terms and Conditions prior to booking so customers know what is required before they arrive. We appreciate the opportunity to clarify this information and thank you again for your feedback.

Business reply on Google

Thank you for taking the time to share your feedback. We respectfully disagree with your characterization of your experience. At Allied Rent A Car, we do not require customers to purchase our optional Collision Damage Waiver (CDW). Customers are welcome to decline optional coverage provided they meet the rental qualifications outlined in our Terms and Conditions. In your case, you provided proof of liability insurance but did not provide the required proof of full coverage insurance needed to qualify to decline CDW. As stated in our rental policies, customers who wish to rely on their personal insurance must provide proof of qualifying full coverage. Our policies also clearly state that we do not accept credit card coverage as a substitute for personal full coverage insurance. The document referenced in your review is an Insurance Verification Form, not a rental contract. This form is used during the insurance qualification process and should not be interpreted as evidence that coverage was added or that a rental agreement had been completed. No rental contract was ever opened because the required documentation was not provided. Our staff routinely asks customers who do not have th

Business reply on Google

We are sorry to hear about your experience. We would like to clarify a few points to ensure accurate information is conveyed. The insurance compatibility issue you encountered stems from the third-party booking site you used. The insurance policy offered by them is managed solely by the third party and not by our company. It is their responsibility to inform customers that certain rental car companies may not accept their insurance, as it is sold through their website, not ours. According to our terms, if you choose to decline our coverage, you must provide your own personal full coverage insurance. Like all rental car companies, we require a refundable deposit. As long as the vehicle is returned on time, with the correct amount of gas, and without any new damage, the deposit is fully refunded. Our 5-star reviews are from genuinely satisfied customers who have taken the time to share their positive experiences. Google does not permit the creation of fake accounts to post reviews, so we kindly ask that you refrain from spreading false information. We apologize if any member of our staff was rude to you, as providing excellent customer service is our priority. We appreciate your feed

Business reply on Google

Thank you for your feedback. We are glad to hear that the vehicle itself met your expectations and that there were no issues during your rental period. However, we would like to clarify the situation regarding the additional charge. The charge was not made without explanation. Once we received notice of the parking violation associated with the vehicle during your rental period, we sent you a message advising you that we had received the citation and also provided a copy of the ticket for your review. The violation occurred during the dates and times the vehicle was under your rental agreement. Unfortunately, we did not receive any response from you regarding the notice that was sent. Please note that parking citations and toll violations incurred during a rental period are the responsibility of the renter, as outlined in the rental agreement signed at pickup. The processing fee applied is also disclosed in the rental terms and conditions. We understand your concerns and apologize for any frustration this situation may have caused, but we must respectfully disagree with the characterization that this was fraudulent or dishonest. We strive to communicate all violations received and

Business reply on Google

Thank you for taking the time to share your experience. We take all feedback seriously and would like to clarify the situation. First, it is important to note that it is very common within the rental car industry for multiple companies or brands to operate from the same location. This information is disclosed to customers during the reservation process, including on third-party booking platforms such as Priceline. Regarding the mileage policy, the terms and restrictions are clearly outlined at the time of booking through Priceline, displayed at our rental counter, and remain consistent across both. In your case, our agent also printed the mileage policy directly from your Priceline reservation to provide full transparency and confirm that the terms matched what was agreed to at the time of booking. While we understand that you had concerns, the interaction in our office escalated significantly. You and your wife were causing a disruption in the office environment, which created discomfort for our staff Due to the situation and your expressed dissatisfaction with our company’s terms, our team made the decision not to proceed with the rental. You were advised to contact Priceline dir

Business reply on Google

Thank you for your feedback. We’re sorry to hear about your experience, but we would like to clarify what occurred. Our staff was not rude or dismissive at any point. When you were first asked about your payment card, you stated that it may not work. Multiple attempts were made to process your cards, including trying different terminals, but unfortunately none of your payment methods were able to complete the transaction. This was not due to a refusal on our end, but because the payments would not go through. During this time, we were successfully processing transactions for other customers before and after your visit, which indicates that our system was functioning properly. We also suggested that you contact your bank to determine if there was an issue or restriction on your cards, but you declined to do so. As explained at the counter, we are unable to proceed with a rental without a successful payment authorization. While we understand how frustrating this situation can be, this is a standard requirement for all rentals. We regret that you were unable to complete your rental with us and appreciate your feedback.

Business reply on Google

Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your experience did not fully meet your expectations, and we appreciate the opportunity to address your concerns. Our small thank-you package, which includes items like hand sanitizer and lotion, is simply a gesture of appreciation for our customers after their travels. It is provided to our customers and is not connected to or dependent on leaving a review. We truly value all honest feedback and do not offer incentives in exchange for positive reviews. Regarding transportation, our records show that a direct drop-off to the airport was provided. We understand that navigating LAX can sometimes feel time-consuming, and we will continue working on improving how we communicate these details in advance to help make the process as smooth as possible. We also understand that insurance coverage can sometimes be confusing, especially when bookings are made through third-party platforms. Please know that all insurance information, including coverage requirements, is provided on the booking platforms prior to confirming your reservation. Our team is also always happy to review and explain any details

Business reply on Google

Thank you for sharing your feedback. We take concerns like this seriously and would like to clarify a few important points. Our fuel policy, including the refueling service fee, is fully disclosed in multiple places: it is outlined on the physical rental contract provided at pickup, posted clearly on signage in our office, and explained verbally when the vehicle is released. Customers are advised at pickup that vehicles must be returned with the same fuel level as received. If a vehicle is returned with less fuel, refueling charges and a service fee apply in accordance with the agreement. The refueling charge you received was assessed based on the fuel difference at return and the applicable service fee, which is standard practice across the industry and not applied arbitrarily. While we understand this may be frustrating, these charges are applied only when the fuel level is not returned as agreed. Regarding your comments about wait times, we acknowledge that peak periods can lead to delays, and we are continuously working to improve efficiency and reduce wait times for our customers. We appreciate your feedback and the opportunity to clarify our policies, which are disclosed prio

Business reply on Google

Thank you for your feedback. We would like to clarify that before every rental, we take detailed photos of the vehicle, including the rims and tires, both before and after the rental period. When the vehicle was checked out to you, the documented photos clearly show that the rim damage you are referring to was not present at the time you took possession of the car. When the vehicle was returned, we reviewed the photos with you, and they confirmed that the damage occurred during your rental period. Additionally, the vehicle was returned with red paint transfer all over the tire and rim, which was not there at pickup. This evidence directly supports our claim. We understand that rental deposits and damage charges can be frustrating, but they are in place to protect both the customer and the rental company from costs related to new damages. Our policies and documentation process are designed to ensure fairness and transparency for every customer.

Business reply on Google

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify what took place. Our team reviewed this interaction, which occurred at our office during vehicle pickup. Our agents remained professional throughout the encounter; however, you and members of your party were extremely rude to our staff. At one point, our agent was told that it was acceptable to speak to her disrespectfully because of frustration over the shuttle wait. While we understand that waiting can be frustrating, it does not justify speaking to our employees in an inappropriate or belittling manner. Our agents are here to assist customers, not to be spoken to disrespectfully. Regarding the shuttle, there was a shift change at the time, and the shuttle arrived as quickly as possible. Unfortunately, traffic conditions are outside of our control, but we did our best to minimize the delay. As for restrooms, we do not have public restrooms on site. However, the building does provide an alternative solution for restroom use, which our staff directs customers to when needed. We strive to provide courteous and professional service

Business reply on Google

Thank you for sharing your feedback. We take allegations like these very seriously, and after reviewing this rental in detail, we must clarify several inaccuracies in your statement. At pickup, the vehicle did not have the damage you are claiming. We reviewed and showed you time-stamped photos from your pickup, as well as photos from the previous two rentals, which clearly confirm that the damage was not present when the vehicle was released to you. The photos taken at pickup also clearly show rainy conditions, and the areas you later claimed as damaged were visibly intact at that time. To state otherwise is simply incorrect. Regarding the mechanical concerns you mentioned, the vehicle’s brakes were inspected and were functioning properly. There were no brake issues noted during checkout or reported by you during the rental. Additionally, our documentation and photos taken at return clearly show evidence of smoking inside the vehicle. We do not apply smoking fees without proof, and in this case, the evidence was documented according to policy. We would also like to address conduct. The behavior displayed toward our staff during this interaction was extremely inappropriate and unacc

Business reply on Google

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify a few points for accuracy. Our rentals operate on a 24-hour basis, which is clearly outlined on the rental contract provided at checkout. When a vehicle passes the grace period, a late fee and an additional day’s rental are automatically applied. In this case, you were sent a message advising that the vehicle was overdue and that late charges would apply, and you confirmed that you would be returning shortly. Unfortunately, once the grace period is exceeded, these charges cannot be waived. Regarding the vehicle condition, the car you rented had minor, normal wear and tear, which is why all existing damage is reviewed and documented with the customer prior to checkout. This process is in place to ensure transparency and protect both parties. The vehicle assigned to you was the correct vehicle per your contract. We understand that unexpected charges can be frustrating, especially when you’re on a tight schedule, but these policies are consistently applied to all renters and are disclosed in advance.

Business reply on Google

We take all feedback seriously, but we must clarify that the information provided in your review is inaccurate. Our vehicles are routinely inspected and maintained to meet safety and performance standards. At no point have any of our vehicles caused harm, nor would we ever allow unsafe cars on the road. Additionally, your rental was returned during regular business hours—not after hours—and it was placed in an incorrect return location despite clear instructions. Our team is always available during business hours to assist with proper vehicle return procedures. We understand that rental experiences can vary, but we kindly ask that reviews reflect accurate information. We are committed to maintaining a safe, transparent, and respectful environment for all customers.

Business reply on Google

We sincerely apologize for the experience you had during your recent rental with us. Your feedback is very important, and we regret that the condition of the vehicle and your interaction at our location did not meet your expectations. While we do perform regular inspections and maintenance on our fleet, it’s clear from your comments that this vehicle did not meet the standards we strive to uphold. We will be looking into the concerns you mentioned—including the cosmetic condition, mechanical issues, and the interaction regarding vehicle availability—to ensure they are properly addressed. Regarding the $500 security deposit, we understand the frustration and want to clarify that this amount is clearly stated on all booking sites, including Priceline, under the terms and conditions prior to confirming a reservation. We also send a reminder message before pick-up to inform customers of this and provide an opportunity to prepare the necessary documents or coverage. We always aim to provide reliable vehicles and respectful customer service, and we're truly sorry that we missed the mark during your visit.

Business reply on Google

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. All of our vehicles undergo routine maintenance and safety checks to ensure they are roadworthy before being rented. Cosmetic imperfections such as scratches or dents are documented at the time of rental and reviewed with the customer to ensure full transparency. In regard to the brakes and charger outlets, we want to note that no issues were ever reported to us during your rental period. We encourage all renters to notify us immediately if they experience any problems so we can resolve them promptly. As for the $121 charge, after reviewing your rental, we confirmed this was due to unpaid parking violations incurred during your rental period. As outlined in your rental agreement, customers are responsible for any parking or traffic violations while the vehicle is in their possession. Notifications regarding this matter were sent to the email provided at the time of rental. If you would like a copy of the citation or further details, please don’t hesitate to contact our team at [email protected], and we will be happ

Business reply on Google

We’re disappointed to read your review and feel it’s important to clarify that the information provided is inaccurate and misleading. The vehicle referenced in your photos and claims was thoroughly inspected prior to being rented, and no issues were ever reported to us regarding any mechanical failure or breakdown. We reviewed our call logs, emails, and our dedicated customer text line, and found no record of any communication from you reporting a problem with the vehicle. If you contacted Economy’s call center, please note that standard procedure is for them to notify us immediately by both phone and email — and in this case, no such notifications were received. To this day, we have not received a single complaint about this vehicle. Had we been made aware of any issue, we would have addressed it immediately, as we always do in the rare cases where concerns are properly reported. Additionally, the vehicle was picked up on a rainy morning, as shown in the check-out photos. However, the images you posted regarding the alleged issue show the vehicle dry, and the lighting suggests it was taken in the evening, long after the time of pick-up. This raises further questions, as it does no

Business reply on Google

Thank you for sharing your feedback. We would like to clarify a few points regarding your experience. The reservation you are referring to was not in your name and was non-transferable reservation. Our agent tried to assist you by creating a new reservation at the current rate, even applied a discount as a courtesy since you did not have a valid reservation in your name. Additionally, when you were provided with the wrong vehicle, our team immediately reached out right away and requested that you return to exchange it for the correct one. Unfortunately, you declined to do so. Regarding your concern about the rate, our agent attempted to explain the situation over the phone, as the original reservation did not belong to you. We understand that this can be frustrating, but our goal was to provide the best solution under the circumstances. We apologize if you felt the service was not up to your expectations, but we strive to assist all our customers professionally and transparently. We hope this clears up any confusion and appreciate your feedback as it helps us improve.