Ally Medical Emergency Room - Central Austin
🩺 Health & Wellness · 5525 Burnet Rd Ste a · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to correct a pharmacy location error for prescribed medication.
Business reply on Google
Thomas, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating situations like this can be. Due to privacy regulations, we cannot discuss individual matters publicly, but we would appreciate the opportunity to learn more and address your concerns directly. Please contact our Patient Advocate team at 512-451-0911, option 5, at your convenience. Ally Medical ER is committed to providing compassionate care and exceptional support from start to finish for every person who places their trust in us. -Dr. Jessica Best, Medical Director
staff were unprofessional and dismissive of patient symptoms
Business reply on Google
Esmirna, we’re very sorry to hear about the concerns shared in this review. This does not reflect the standard of professionalism, respect, and compassion that Ally Medical strives to provide to every person who walks through our doors. Due to patient privacy regulations, we’re unable to discuss specific situations in a public forum, but feedback like this is taken seriously. At Ally Medical ER we are committed to fostering an environment where every individual is treated with empathy, attentiveness, and respect. We also appreciate the recognition of team members who demonstrated professionalism—consistent, compassionate care is always our goal. We would welcome the opportunity to speak directly and address these concerns. Please contact our Patient Advocate team at 512-451-0911, option 5, whenever is best for you. -Dr. Jessica Best, Medical Director
Staff exhibited unprofessional behavior and lacked empathy during medical intake.
Business reply on Google
Butterfly, I truly appreciate you taking the time to share your experience and I'm sorry to hear that your visit didn't meet your expectations. It's great to know that our front desk staff was helpful, but I regret that the rest of your experience fell short. Your feedback is invaluable, and I assure you that we will address these concerns to improve our service. If you're open to it, we’d appreciate the chance to speak with you directly. Our Patient Relations Management team can be reached at 512-451-0911, option 5.
Doctor refused requested medical care and exhibited unprofessional, dismissive behavior.
Business reply on Google
Thank you for taking the time to share your experience. We are truly sorry to hear that your recent visit did not meet your expectations, especially after previously feeling comfortable and well-cared for at our facility. At Ally Medical ER, we are committed to providing compassionate and respectful care to every patient who entrusts us with their health. We understand how frustrating and difficult it can be to navigate ongoing health concerns, particularly when relief feels out of reach. While we cannot discuss the details of any individual’s care in a public forum due to patient privacy laws, we take feedback like yours seriously and would like the opportunity to learn more about your concerns. We invite you to contact our Patient Relations Management team at 512-451-0911, option 5, so we can discuss your experience in more detail and work toward a resolution. Your input is invaluable in helping us improve the care we provide. Thank you again for bringing this to our attention.
Unexpected high medical bill due to out of network status
Business reply on Google
We understand that receiving a medical bill—especially after some time has passed—can be both unexpected and frustrating. We truly empathize with your concerns and appreciate you bringing them to our attention. Our goal at Ally Medical is to provide timely, high-quality emergency care while also supporting our patients through what can be a complex insurance process. As a freestanding emergency room, our billing process can differ from traditional hospital ERs. We work diligently with your insurance provider to pursue the best possible outcome on your behalf. This process includes submitting appeals to have your visit processed at in-network rates, which can extend the timeline before a final statement is issued. Once your insurance company has completed processing and we’ve concluded all appeals, we then issue a final statement outlining the patient responsibility portion of the bill. We understand this timeline can be confusing and are always happy to walk through the details with you. We also want to make sure you know about our Care Relief Program, which may help reduce—or even eliminate—your balance. In addition, we offer flexible payment plans tailored to meet each patient’s
Medical staff misdiagnosed patient and delayed necessary emergency surgery.
Business reply on Google
Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding your niece’s recent visit. At Ally Medical, we are dedicated to providing compassionate, patient-centered care to everyone who walks through our doors. We take your concerns seriously and understand how stressful and emotional medical emergencies can be for patients and their families. Due to privacy laws, we are unable to confirm or discuss any details about a patient’s care in this public forum. However, please be assured that our team evaluates and treats every patient based on their symptoms and medical needs while upholding the highest standards of care. We are disappointed to hear that you felt the care provided did not meet expectations. Your feedback is important to us, and we encourage your niece to reach out to our Medical Director or Patient Experience team at 512-451-0911 or [email protected]. We are dedicated to listening, addressing any concerns, and striving for a resolution. Thank you once again for reaching out—we value your feedback and hope to earn back your trust.
Staff misdiagnosed patient and failed to provide necessary medical treatment.
Business reply on Google
Lillie, Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding your sister’s recent visit. At Ally Medical, we are committed to providing compassionate, patient-centered care to every individual who walks through our doors. We take your comments seriously and understand how stressful and emotional medical emergencies can be for patients and their families. Due to privacy laws, we cannot confirm or discuss any details regarding a patient’s care in this public forum. However, we can assure you that our team evaluates and treats every patient based on their symptoms and medical needs with the highest standard of care. We are disappointed to hear that you felt the care provided did not meet expectations. We value the opportunity to address these concerns and encourage your sister to contact our Medical Director or Patient Experience team at 512-451-0911 or [email protected]. We are committed to listening, addressing any concerns, and working to resolve them. Thank you again for reaching out. We value your feedback and hope to regain your trust.
The doctor was rude and failed to examine the patient's foot.
Business reply on Google
Keri, we are truly sorry to hear about your experience. Your health and satisfaction are our top priorities, and we are committed to providing the best care possible. If you felt your symptoms were not addressed adequately, we would gladly arrange for our medical team to see you again, free of charge, to ensure all urgent medical needs are met. Our medical director will reach out to address your concerns. Our goal is to make every patient feel heard and supported. If you would like to arrange a follow-up visit or discuss your experience, please contact our Patient Experience Advocates at 512-451-0911 option 5 or [email protected]. We value your trust and want to provide the care you deserve.
The business charged excessive fees for a minor medical visit.
Business reply on Google
Thank you for your feedback. We understand billing concerns can be frustrating and want to help clarify your experience. You can find more details about our billing policy at https://allymedical.com/what-really-goes-into-your-er-bill-ally-medical-lifts-the-curtain/. Please feel free to reach out to our billing team at [email protected] so we can review your case and work towards a resolution. We’re here to help!
Unexpected high medical bill despite staff claims of insurance coverage
Business reply on Google
We're truly sorry to hear about your experience and any confusion regarding billing. We always strive for transparency with our patients, and we understand how frustrating this situation must be. Please reach out to us at [email protected] so our billing team can look into your case and work with you directly. Your satisfaction and trust are important to us, and we want to help address your concerns.
The business engages in deceptive billing practices and poor care standards.
Staff dismissed patient pain and provided inadequate medical care.
Dismissive medical staff provided no diagnosis despite charging a high fee.
Business reply on Google
We apologize for the negative experience you had with our doctor and nurse. We understand the frustration of not receiving the answers and support you were seeking. We would like to address your concerns further, so please feel free to reach out to us via text or call. 512-371-0911, Dr Best, Medical Director
Physician was condescending and unhelpful during the medical visit.
Business reply on Google
Sara, we are genuinely sorry that you had an experience that fell short of your expectations. We will take your feedback as an opportunity to reevaluate our practices and improve our patient interactions. Please contact us directly so we can thoroughly investigate this matter. Call us at 512-371-0911 and ask to speak with our Facility Administrator, Duncan.
Excessive billing for a brief medical visit and limited services.
Business reply on Google
Thank you for taking the time to leave a review for Ally Medical. We value your feedback, and we're genuinely sorry to see that you had an experience that led to a one-star rating. We would greatly appreciate the opportunity to understand your concerns better and work toward resolving any issues you may have encountered during your visit. Please feel free to reach out to us directly at 512-451-0911 ext 106.
Staff member hung up on patient during a medical emergency.
Staff exhibited unprofessional behavior and attempted to suppress negative feedback.
Staff member exhibited rude and aggressive behavior toward the patient.
Facility charged insurance for services not performed during emergency visit.
Business reply on Google
Hello Alanis, someone will be with you shortly.
Staff refused to provide requested medical testing to symptomatic patients.
Business reply on Google
Claire, someone will be in touch with you shortly.