Almaden Auto Repair
🚗 Auto & Repair · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle sustained scratches during repair and experienced poor customer service.
Shop attempted fraudulent repairs and performed incompetent maintenance on the vehicle.
Business reply on Google
Hi Bennett, I'm sorry to hear that you're feeling this way. We always strive to provide the best assistance to every customer, and I apologize if we didn't meet your expectations. We're glad that your car is now working again after replacing the fuse, but typically, when a fuse burns out, it indicates an underlying issue that could cause it to blow again if not repair properly. Please let us know if there's anything we can do to make things right. Warm Regards, Thai Nguyen 408-596-4320
business refuses to provide remote price estimates for vehicle repairs
Business reply on Google
We apologize for any frustration you've experienced. Our goal is to provide accurate quotes quickly, and it is never our intention to waste your time. When a rough estimate provided over the phone or online does not align with the dealership’s diagnosis, we want to make sure all factors are considered to avoid surprises during an in-person inspection. As you probably know, dealerships often recommend services that are not always necessary. Our service and parts quality matches that of the dealership, but our prices are usually less than one-third or even half of theirs. We offer free inspections to determine whether the recommended repairs are genuinely needed, helping customers save a significant amount of money. Please feel free to contact me at any time if I can assist you further. Warm regards, Thai Nguyen, Owner 408-596-4320
mechanics caused additional damage and performed unnecessary repairs
Business reply on Google
Dear Alireza, Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience you experienced during your visit. Upon reviewing your feedback, it appears there may have been a misunderstanding. We replaced the burned-out left headlight bulb, as that was the issue identified at the time of your visit. We did not change any fuses related to your headlights. Please rest assured that our team is committed to providing honest and reliable service to all our customers. If you notice any issues with the right-side headlight, we would be happy to assist you at no additional cost. Please feel free to reach out to me directly at 408-596-4320. I am here to help. We truly value your business and hope to have the opportunity to resolve this issue. Warm regards, Thai Nguyen
The repair shop failed to source a discontinued vehicle part.
mechanic provided false diagnosis to overcharge for unnecessary repairs
The customer had a poor experience with non-oil change repairs.
Mechanic provided inaccurate diagnostic and failed to identify engine misfire cause.
Mechanic lacks transparency and ignores customer requests for diagnostic documentation.
Vehicle developed new mechanical issues and steering failure after repair service.
The shop charged for repairs that were never actually performed.
Previous mistakes and poor service experience with vehicle repair.
Replacement parts failed prematurely and warranty period expired
Business reply on Google
Dear Rachel, I'm sorry to hear that parts on your car failed early. We can do warranty for you. Our warranty is 2 years part and labor. Please give me a call 408-292-1260 I'll be happy to help you. Sincerely, Thai Nguyen, owner Almaden Auto Repair
customer is uncertain if the repair service was overcharged
mechanic provided expensive, ineffective repairs and unnecessary diagnostic…