Aloft by Marriott Austin Northwest
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor sound insulation and uncontrollable room ventilation system
The pool was not heated as advertised and rooms were unappealing.
Personal belongings were stolen from guest rooms during their stay.
Hotel provided a smoke-smelling room and refused to relocate the guest.
Hotel double charged for room and withheld excessive deposit funds.
Room 113 experiences excessive noise from the adjacent lobby pool table.
Broken room amenities, poor staff service, and injury in the shower.
Front desk staff were disrespectful and unhelpful regarding hotel services.
Broken television, missing amenities, internet outage, and rude staff behavior.
Unprofessional staff behavior and disruptive environment in the hotel lobby.
Unprofessional staff, poor room maintenance, and recurring key card failures.
Hotel room had foul odor and customer was overcharged on card
Overcharged billing, poor room cleanliness, and potential pest infestation.
Hotel staff mistakenly disturbed guests at night looking for another person.
Business reply on Google
Thank you for your feedback we do appreciate it! Sorry for the inconveniences you had during your stay.
room infestation with ants and inadequate bedding provided
Business reply on Google
Ms. Jennifer we are deeply sorry for the inconveniences during your stay. WE do hope we can get another opportunity to make it right for you in near future. God bless and stay safe. - Aloft Staff
unclean room, room downgrade, and poor communication regarding hotel amenities
Business reply on Google
I'm sorry your stay wasn't the best sir please do allow us the opportunity to make it right on your next stay!
hotel refused to adjust booking rate to match lower advertised price
unresolved incidental charge and unprofessional management behavior
Poor service, facility maintenance issues, and unhygienic pool conditions.
Business reply on Google
I'm sorry that you had to wait longer than you were satisfied with Susan, I hope any future stays are able to accommodate early check in for you. If you like to be more specific with your issues with our lighting system please feel free to reach out to the hotel that we night further improve our service for future guests. Please rest assured that our pool and Jacuzzi are cleaned and chemically balanced three times a week by a professional.
The hotel overbooked and failed to honor a confirmed reservation.
Business reply on Google
Thank you for sharing your experience on Google, Stan. I sincerely apologize for the reservation error that occurred during your visit. I would really like to learn more as to what exactly happened so that we may prevent this issue moving forward. Please contact me directly at the hotel to share details regarding this. Thank you. Charlotte Tyer, General Manager (512) 219-0267