Aloft by Marriott Jacksonville Airport
🎬 Entertainment · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager called police on guest without prior warning or professional resolution.
Hotel has poor maintenance, unprofessional staff, and unfair billing practices.
Loud air conditioning, mildew in shower, and unsafe shuttle service.
Hotel overbooked reservation and provided poor customer service upon arrival.
hotel staff failed to process gift card payment as promised
Unjustified four hundred dollar smoking fee and poor room service quality.
Hotel lacks room phones, has insufficient amenities, and excessive noise levels.
room had non-functional television, unpleasant odor, and loud hvac unit
Shower door leaked water into the bathroom and hallway.
Business reply on Google
Dear valued guest, I sincerely apologize for the lack of concern you received by the staff concerning your leaking shower. We did compensate you for the inconvenience and I appreciate your honest review as I used it as a teachable moment for the staff. I'm sorry we failed you. I hope when you are back in the area you give us another chance to get it right. Thank you
Hotel staff denied non-guest access to restroom facilities.
Hotel failed to provide promised refund and had significant facility issues.
Hotel had broken air conditioning, water outage, and unresponsive management.
Unprofessional staff behavior, poor room quality, and lack of cleanliness.
Poor customer service, dirty rooms, and misleading breakfast information.
Unsanitary room conditions, malfunctioning equipment, and unprofessional staff behavior.
Rude staff, broken elevator, and excessive noise throughout the night.
excessive noise from other guests and lack of staff intervention
hotel staff failed to address loud noise disturbance in parking lot
Hotel failed to provide promised shuttle service and rooms were dirty.
Unprofessional staff, lack of housekeeping, and missing room amenities.