Aloft by Marriott Phoenix-Airport
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The air conditioning was unresponsive and the water was lukewarm.
Hotel location is inaccurate and parking requires a third party app
Inconvenient parking registration, poor room lighting design, and external noise…
Limited shuttle hours and poor room cleanliness
inconsistent staff communication and incorrect room assignment
unexpected parking fees and lack of advertised breakfast service
Room temperature control issues and excessive noise from the hotel bar.
Hotel denied check-in to guest despite age policy stating eighteen
Unauthorized charges and poor front desk service during hotel stay.
Hotel failed to provide reserved room type and lacked breakfast service.
Hotel failed to provide reserved room type and advertised breakfast service.
The hotel room toilet was unsanitary and staff provided no resolution.
Hotel failed to disclose major construction noise during the booking process
Business reply on Google
Thank you for taking the time to share your honest feedback, Kevin. We sincerely apologize for the noise disturbances you faced due to the renovations that are occurring at our property and that you were not made of the renovations upon booking. The experience you describe is below our usual standards and we will utilize your feedback as opportunities for improvement going forward. We hope you will give us a second chance to better serve you on your next visit to Phoenix - we have no doubt that the next time you would have the wonderful experience that most of our guests have.
Maintenance entered occupied room and staff failed to address the complaint.
Vehicle was vandalized in the hotel parking lot
Hotel lacks soundproofing, serves poor food, and experienced a firearm discharge.
Business reply on Google
Hello Mr. Blount, We would like to express our apologies that you had a negative experience at our hotel. Our top priority is the well-being of our guests and that they feel safe and cared for when staying at our hotel. Be certain and reassured that our hotel is monitored during the evening hours by security agents and we have an effective system of surveillance cameras in place. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes. Thank you,
Hotel room contained a blood-stained mattress and staff provided rude service.
The hotel room was unmade and had poor cleanliness standards.
hotel room was dirty and the airport shuttle was delayed
Staff denied promised late checkout and added unauthorized charges to bill.