Aloha Waffle Bar

Business reply on Google

I am so sorry to hear about this, I know they were behind today, it was a very busy day and a few orders did get lost in the kitchen display system, which is why you saw other orders coming out. Please shoot me an email at [email protected] so we can take care of you ❤️ we really appreciate your business and would hate to lose a customer due to lost tickets in cyberspace. Again, we are so so sorry and can’t apologize enough.

Business reply on Google

Aloha Kalia, we love that you frequent aloha and would love to hear more about the inconsistencies you are referring to so we can correct the issue. Could you please drop me a message at [email protected]

Business reply on Google

Katrina, I am very sad to hear about this experience, we do strive to ensure everyone has a great experience & fast fresh food when they visit our cafe. This type of interaction does NOT align with our policies or procedures here at Aloha. I will be getting to the bottom of this immediately. Can you please shoot me an email at [email protected] so we can chat more, I would love the opportunity to connect and trust me this will be handled appropriately, as this behavior does NOT follow our policies at Aloha. Much Aloha & Mahalo

Business reply on Google

I’m sorry to hear about your experience, I would love to hear who helped you to take care of this for you, this is def not a normal experience here. Please email me at [email protected] so I can get to the bottom of this, I appreciate your help with this matter.

Business reply on Google

To leave a harassing and false review like this over a .50 cent water cup?! It amazes me how people will pay Desani and Aquafina 2.99 for a small filtered water without question, but when you come into a small local family ran business you leave a review like this after we ask for .50 cents to cover the cost of our cup, lid, and biodegradable straw. We serve filtered water so our customers don't have to drink tap water. We have to pay for the ice machine, the two filters on the water and the ice machine, the water bill, the staff, the rent, and the nice cups we use and biodegradable straws. We merely ask for the .50 cents to cover the cost for the nice supplies we use to put the water in. You would pay Desani and aquafina 2.99 for the same exact thing and wouldn't think twice or leave them a misleading and incorrect review such as this. NOW, we ARE NOT raking in the big bucks on these .50 cent water cups, just covering the cost of the cup, lid, and straw. But you leave a review like this, which is severely misleading and incorrect as you never even ordered anything and just left after harassing the staff multiple times over many hours over the .50 cents. Our prices are based on the

Business reply on Google

Aloha Brandy, Thanks for stopping in, I would love to hear more about your experience, as I looked all day for anyone who may have walked out without being helped today and I couldn’t find you on the cams anywhere? I would love to know what day/time you stopped in, so I could see what happened and correct the issue for you? Our waffles smell great when they are cooking, so I am very curious about that as well, especially since you mention no customers, they wouldn’t be just burning any waffles? As we cook them fresh, only with actual orders. Please email me at [email protected] with the time and date, so I can see what happened and correct this for you? Mahalo

Business reply on Google

I am so sorry to hear about this, the staff were doing shift change when you came in, but that is no excuse I am very sorry about your customer service today and I truly hope you do decide to give us another chance. We greatly appreciate your support, feedback, and business.

Business reply on Google

Aloha Sabrina, I am truly sorry you feel this way about the our new kiosk. We do still provide stamps for cards, if you use the register to check out. (the new kiosk & QR code ordering will keep track of your rewards automatically) so no need for a card (if you do ever decide you want to use it) and we can still do your military discount at the register, if you prefer to check out at the register. Just let them know you are military and they will take your order at the register just like before. We truly appreciate you and your Ohana as you are a valued customer. I hope you don't let the kiosk sway your love of our business, as it is just an option, you absolutely don't have to use it.

Business reply on Google

Aloha and thanks for stopping in, we appreciate all our Ohana here and will do our best to explain/understand your review. First, sorry about the banana situation, we actually do have a lot of bananas at the cafe, unfortunately they were delivered this morning & were very green (due to being out of season) The staff did their best to offer a fruit alternate to ensure our customers get the best quality & ripeness. We work hard to ensure that we stay fully stocked however, sometimes things like this do happen with fresh seasonal ingredients. I am also really sad to hear that you did not enjoy the portion sizes. Our full size Ice cream waffles are 8" full hexagon bubble waffles & include 3 large ( 3 oz) scoops of ice cream, plus fruit/toppings, drizzles, waffle fillings, whip cream and toppers. Most reviewers say they are large portions and can be shared. Maybe you ordered one of the mini sundaes, those are kid portioned for our younger guests? As for drinks coming out before your food, that is standard procedure at a restaurant/cafe. That is not something we would consider changing as most people expect that to happen. However, you could always ask the staff to hold your drinks if yo

Business reply on Google

Aloha Rick and thanks for stopping in today. I understand that you are upset that we did not provide you with drip coffee today, however you did knew that we did not serve drip coffee at the time of your order. We only serve Hawaiian grown handcrafted espresso drinks here & we only use real milk and pure cane sugar only (whole milk, Skim, Almond, Oat, etc) You ordered a black americano and also requested it to be black with no cream or sugar. As for the chemical substitute you are referring to, we do offer Splenda at the tables for our guest with special dietary needs, this must be the chemical substitute you are referring to as it is literally the only substitute ingredient we have in the cafe. As for your wait today, we are sorry about that. We do have an electronic kitchen system that records all times for tickets and their completion. Your order was finished at 23 mins today, which is about 7 mins longer than expected. We are sorry about the extra 7 minute wait, they did have some prior orders as well. It does take time to cook the waffles, from scratch, and then create the dishes from them. We never hold food in lamps and serve them immediately. Hopefully the full refund helps

Business reply on Google

I am really sorry to hear about this. I did talk to team and they did say, they brought your food to your table to better your experience, so you would not have to come pick up your food at the counter. We do that when we can, as we believe people prefer to be served instead of picking having to pick up with electronic device at counter. The wait for our waffles is usually about 12-15 mins, as we do cook them fresh each time.My lead did say that they put whip cream on an order and did have to re make that item for you. She also said she apologized, checked on you, and also gave you a free waffle for the extra 15 mins you had to wait for the remake. We would, like to take care of you for this visit as well, as this is not a usual experience. Unfortunately, things do happen and humans do make mistakes.We are very sorry you had to wait and extra 15 mins for the remake due to the whip cream being put on the waffle. We would love to make you happy and have you try us out again. If you find the time, please go ahead and send us an email to [email protected] so we can correct this issue. We really appreciate your support, as vet/woman owned operation, every customer experience is v

Business reply on Google

Aloha Natalie, We do not provide nutritional facts because each drink/food item is customizable. Also, fresh made food and drinks for resale do not require nutritional facts. Every drink/food item we make has different nutritional value, as they are made to your preferences. My team said they tried to help you with the nutritional facts for the drink you chose, with your sugar preference, but when they went to get the nutritional facts from the packaging, you took your boba and left, instead of letting them help you with those fact. I hope you enjoyed your boba tea and thanks for stopping in. Mahalo

Business reply on Google

Aloha, thank you so much for your feedback. We take our feedback very seriously and use it to better our customers experience. Due to this feedback and a few others on weekend mornings (when we are very busy) I am planning on closing the Doordash store during the busy weekend hours in the future. This will help our kitchen line better serve our in store customers. They are trained that ALL customers are important and we value ALL customers, online and in store. But, closing the doordash store on these days will help keep more value on in store customer when we are very busy. They did have a bunch of pretty large doordash orders right at 9:00 am when we opened today. Also, we are a from scratch kitchen, so though it is set up as a cafe, everything is made from scratch after you order (like a restaurant). Our food and drinks are each handcrafted for each order. Food normally takes about 15 mins (when we are not backed up) and sometimes up to 30-35 mins on a real busy weekend morning. However, you would wait 30 mins to just be seated at most from scratch restaurants on sat and sunday morning and then still have to sit and order and wait much longer for your food. We have set up our re

Business reply on Google

Thank you for your feedback. I am very sorry to hear about this, we will be changing our process to make sure this does not happen again. Please email us at [email protected] so we can make things right for you. Again, we appreciate your feedback and it will be used to correct the issue and make a better experience for all.

Business reply on Google

Thanks for your feedback. We do not use bacon bits, we only use real bacon as bacon bits are made from soy and would fall apart if cooked in any batter. We pride ourselves in the fact that we only use real fresh ingredients. As for the tips, my team work very hard at handcrafting every specialty coffee (like Starbucks), tea, and waffle made here. Everything is made from scratch. The tipping is optional, but the tips go to them for their hard work as they must handcraft every single drink we have in house, as well as the food. Waffle sandwiches may not be for everyone, but most people find them absolutely delicious. Due to your feedback, we did however get a soda fountain installed, but we are a tea and coffee cafe and only brought in the soda for people who absolutely have to have it (which I am one of those people as well). Thanks for the feedback it helps us improve everyday. I hope you have an awesome day and Much Aloha for stopping in and trying us out.

Business reply on Google

Aloha Arden, Our first and #1 goal is to spread the Aloha through food! Say hello to your friend for us, we hope her and your future endeavors go well, remember, karma is real. Were your made-from-scratch waffles tasty? I sure hope so, as we prepare the waffle batter daily and only use the freshest ingredients. We also take the necessary steps in ensuring quality over quantity and sometimes that costs a bit more to procure. We understand everyone's' budget is unique and offer numerous (and growing) items for different prices. Let's not forget about military, teacher, and first responder discounts for public service to the community. The increasing food costs are hurting everyone right now and we are doing our best to provide a living wage to the hardworking team members, here at the Aloha Waffle Bar. Mahalo 🤙

Business reply on Google

Aloha Serge, To better answer your question, our espresso drinks are priced from 6 - 8 dollars (all of them, except one). The coffee beans are pure Kona, Puna, and/or Kau beans directly from the big Island of Hawaii. The ONE drink you are referring to is our most expensive drink on our espresso menu as it contains 4 shots of pure Hawaiian coffee beans, hand roasted with sunshine and love from the Big Island. We're a veteran/woman-owned startup business. We take our business seriously and believe in providing quality over quantity in all regards. Unlike other coffee brands, our beans are hand-roasted, by our Ohana, In Kona, whom all earn a living wage for their efforts. You can not compare our coffee or prices to basic arabica drip coffee prices, we are very fairly priced for our quality product. As for the other stuff you're referring to on the menu, most are cheaper than a value meal at Mcdonalds. Our delicious fresh choices range from $6.00- $9.99 for a fresh, gourmet, from scratch waffle sandwich without any preservatives whatsoever. We believe that is a very fair price for the quality ingredients we serve. We are a from scratch kitchen and provide the best fresh ingredients. We