Alper Automotive

Business reply on Google

Kayla, we are certainly concerned to hear that we didn't meet your expectations. Please reach out and let us know which vehicle was yours and when you were here in the shop. We would like to adddress your concern privately and directly. Thank you Alper Automotive

Business reply on Google

Thank you for sharing your feedback. We're pleased to hear that you were satisfied with the automotive work and communication. We understand the importance of customer service and appreciate your input regarding your recent experience. Your comments will be taken into consideration as we strive to improve our service.

Business reply on Google

Thank you for your feedback. We appreciate your input and are always looking for ways to improve.

Business reply on Google

Thank you for sharing your experience. We recognize your concerns about the unexpected charges and communication regarding the service process. It's important to us that our customers feel informed and valued. We appreciate your feedback and will use it to improve our transparency and service quality. If you have further concerns, please feel free to reach out to us directly.

Business reply on Google

Thank you for sharing your experience. We recognize the concerns you've raised regarding communication and service quality. Your feedback is invaluable in helping us improve our processes and customer interactions. We are committed to addressing these issues internally to ensure a better experience for all our customers. We appreciate your input and will use it to enhance our service standards.

Business reply on Google

We are sorry you weren't expecting to have a bill, you came in to have your car Diagnosed, not just have your codes scanned. You apparently had already been to at least 1other place that could not figure out what the concern was. The last time you brought this vehicle in the other shop had already cleared the codes so we were unable to diagnose. You had 3 codes in thr system that each required a substantial pinpoint test and use of expensive diagnostic equipment. We spent over a hour pinpointing the codes to the 2 faulty components, provided a detailed estimate and explained the repairs that are needed. We charged less than a hours labor and provided a 10% discount as a courtesy. Our diagnostic fee is $141.95 we looked at your vehicle for over an hour but charged less than that as mentioned in our conversation. Normally 10% discounts are giving to loyal and/or first time customers which you are neither. It is an industry standard to charge an hour of diagnostic time when diagnosing a vehicle. is also standard to give FREE estimates if the customer already knows what is wrong with vehicle. Simply stating my check engine light is on does not constitute what's wrong with your vehicle.

Business reply on Google

I am very sorry you are dissatisfied with our service. I apologize that we did not have the filter for your Jetta in stock for it is not a common filter. Your Groupon also offers a tire rotation which adds time to the process. We do our very best to keep multiple filters in stock and sometimes we do run out. The young lady that arrived after you has a Toyota which uses a much more common filter and she did in fact have a 2:30 appointment. It normally does not take us an hour and a half if we have the filter, unfortunately the parts deliveries have been slower today due to the inclement weather. As far as your other comment, I take personal offense to that. As you saw from your 1st visit to set up your appointment we have a very diverse cliental. In this day and age, your accusations are not taken lightly. Two people discussing a child's book/nursey rhyme shouldn't be misunderstand for something that it isn't. We are an extremely busy shop, our appointments book out fast especially morning request. As a smaller shop we try to accommodate all appointment request while not over working our technicians. We attempt to maintain an equal balance of work and life. A high percentage of our

Business reply on Google

When you purchased each of your 3 Groupons, it clearly stated for new customers only. We put on both of your last 2 receipts that no more Groupons would be accepted. During this time Groupon updated it's terms of service. I brought Groupons into the business so I could build new customers and create long term relationships. A relationship is a two way street and Groupons are not cost effective if that's the only reason for your visit. Unfortunately some customers and businesses are not a good fit.

Business reply on Google

Hi Kev, honestly we don't know who wrote this review or what you are referring too. We have a very diverse customer base and we strive to treat everyone with respect. You can tell from our reviews that we have a wide variety of clients which are all treated the same. We as a business we strive to provide excellent service, honesty and integrity.