AM PM Car Rentals
🚙 Rental Cars · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect car rental return location provided by the business
Company demands positive reviews in exchange for customer service assistance.
The business charges extra fees for debit card usage and lacks cleanliness.
Business reply on Google
Thank you for the amazing review! Your support motivates our team to continue delivering newer rental cars and attentive service at our LAX Airport location serving all of Los Angeles.
Inconsistent information provided by staff regarding rental location change policy.
Business reply on Google
Thank you! We aim to be your go-to for cheap rental cars at LAX while delivering top customer service. Your feedback helps us stay among the best car rental providers in Los Angeles.
long wait times, vehicle unavailability, and coerced review for deposit return
Business reply on Google
We are truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you described does not reflect the level of service we aim to provide, especially for our customers arriving through LAX who depend on timely shuttle service and vehicle readiness. We understand how frustrating it must have been to wait for the shuttle and then face delays with vehicle availability. While we do our best to coordinate continuous shuttle operations from the airport and manage incoming and outgoing rentals, there are times when unexpected delays or late returns can impact availability. That said, your experience should have been handled more proactively, and we sincerely apologize for the inconvenience caused. Regarding the vehicle condition, we take cleanliness and smoke-free standards very seriously. A vehicle with any odor concerns should have been immediately addressed or replaced without delay, and we regret that this was not resolved quickly for you. We also want to be very clear that we do not hold deposits in exchange for reviews. If there was any misunderstanding during your interaction, we take that concern seriously and will review it interna
Business engaged in price gouging and solicited fake reviews for discounts.
Staff member attempted to extort positive reviews for lower rental rates.
Unexpected price increase, poor cleaning, and long wait times.
Company uses bait-and-switch tactics, hidden fees, and forces fake reviews.
Company refused rental due to undisclosed policy and kept reservation fee.
The rental company attempted to overcharge for minor vehicle damage.
company is not transparent about pricing and lacks reservation flexibility
Long wait times and malfunctioning app for vehicle pickup process.
Business reply on Google
Thank you! Every review helps us improve. Priceless & NextCar rentals are built on reliability, respect, and standout service. We’re here to set the standard — and your experience tells us we’re on the right path!
Company demanded fees and fake reviews for flight delay adjustments.
Company failed to answer calls and withheld deposit after late fees.
Staff forced fake reviews and charged extra fees for reservation changes.
unexpected weekend fees and lack of shuttle service
Business reply on Google
Thank you! For 15 years, we’ve focused on what matters: exceptional service, simple rules, and earning our customers’ trust. It’s customers like you — whether from Tokyo or Texas — who’ve helped us grow AMPM, Priceless, and NextCar into what they are today. Although we did not perform up to your expectations this time we have heard you and will take precautions to satisfy your needs more professionally next time that a promise....
Unavailability of booked vehicle, unclean car, and difficult return process.
Business reply on Google
Thank you for your 5-star review! At AMPM Car Rentals—an official franchise of Priceless and NextCar Rentals—we take pride in welcoming travelers from all over the world to Los Angeles International Airport (LAX). Our team is experienced in assisting international guests with everything from foreign license requirements to affordable insurance coverage. Whether you're arriving from Europe, Asia, Australia, or Latin America, we offer a hassle-free, friendly, and professional experience. Our multilingual staff, fast airport shuttle, and wide vehicle selection make us the top choice for international car rentals near LAX, Santa Monica, and West LA. Thank you for choosing AMPM—your trusted car rental partner in Los Angeles!
The rental van was unavailable and the staff was rude.
Business reply on Google
Thanks for your support! Whether you need a short-term rental for a weekend getaway or a long-term car during your stay in Los Angeles, AMPM Car Rentals near LAX is your best choice. Backed by NextCar and Priceless, we offer outstanding customer service, competitive rates, and a fleet we take pride in. Our guests love that we treat them with honesty and transparency—and that’s what makes us one of the top-rated LAX car rental companies.
Company gave away reserved car and charged excessive fees without refunding.
Business reply on Google
We’re sorry your experience didn’t reflect our usual standards. We take your concerns seriously and will use them to make necessary changes. Thank you for sharing your experience.