AMC 600 North Michigan 9
🎬 Entertainment · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater temperature was extremely hot during the movie.
Business reply on Google
Hi Aaron, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Broken escalators, dirty facilities, worn furniture, and slow food service.
A rat was found in the kitchen area.
Business reply on Google
Hi Kaylee, thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
cockroach observed on the floor near the theater exit
Business reply on Google
Hi Tyler, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Theater has mold, unsafe conditions, and incompetent staff service.
Business reply on Google
Hi Aza, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Employee was rude and overly strict regarding ID verification policy.
long wait times and limited food availability at the theater
Customer charged for failed transaction without immediate refund
Business reply on Google
Hi Emily, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Kitchen closed early without prior notification to the customer.
Lack of ADA accessibility and poor communication regarding broken facilities.
Poor ventilation, sound leakage, and inadequate theater seating slope.
The theater air conditioning was not functioning during the movie.
Food was cold and theater staff were unavailable to resolve seating issues.
Theater doors failed to close and seating layout obstructed views.
Broken elevator and escalator prevent accessibility for patrons with disabilities.
Dine-in food service is delayed, cold, and unreliable.
Unhelpful staff and lack of food options at the cinema.
Cold popcorn, limited soda options, and distracting bright exit sign.
Excessive use of single-use plastic and loud theater volume.
Theater played wrong movie, remained uncleaned, and staff was rude.