AMC Ahwatukee 24
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater failed to lower the excessively loud movie volume.
Business reply on Google
We are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
The theater charges a three dollar convenience fee for tickets.
The theater is dirty with trash and broken seats.
theater failed to provide refund after fire alarm evacuation
Broken reclining seats, flavorless popcorn, and poor customer service.
Excessive duration of advertisements and trailers before the movie starts
The theater facilities are unsanitary and poorly maintained.
Unauthorized use of gift card funds due to account hacking
Business reply on Google
Hi Rose, we’re sorry to hear about the issue you described. What you described with your account and gift card sounds very frustrating, especially since you have not visited this location. For help with account security and gift card balance issues, we recommend reaching out directly to our guest services team at amctheatres.com/contact so we can further assist with this issue.
Theater amenities do not match the advertised premium service descriptions.
The theater temperature was uncomfortably hot during the movie.
Business reply on Google
Hi Elizabeth, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater prohibits outside food and has poor service quality.
Business reply on Google
Thank you for the feedback and rating. We're grateful for your business and appreciate your input. We invite you to contact us at amctheatres.com/contact and tell us how we can improve your experience!
The theater and surrounding walkways are consistently dirty.
Business reply on Google
Hi Danny, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
High prices, poor service, and malfunctioning soda machine.
Business reply on Google
Hi Omar, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
insufficient staff assisting customers at the service counter
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff failed to assist customers waiting at a closed register.
Broken kiosks and insufficient staff cause long wait times for customers.
concession stand stopped serving hot food before the movie started
Business reply on Google
Hi Francisca, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Management failed to address disruptive patrons and unauthorized theater entry.
Business reply on Google
Hi Kurt, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Rude staff, overpriced concessions, poor food quality, and broken theater seats.
The women's restroom was not clean.