AMC Arizona Center 24
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theater seats are filthy and the facility is poorly maintained.
Projector malfunction caused a fifteen minute delay in the movie screening.
Staff denied entry based on incorrect age policy and facility was dirty.
Staff denied entry to adults for an R-rated movie.
Customers denied entry to movie due to alleged discriminatory age policy enforcement.
The theater seating is uncomfortable and causes physical pain.
Staff failed to address inappropriate sexual activity occurring in the theater.
Poor signage, neglected facility, and slow concession stand service.
Business reply on Google
Hi Shianne, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
the movie volume was too low and staff failed to fix
The theater lacks basic amenities like a condiment stand and bar.
theater refused cash payment and had confusing entrance and parking
Business reply on Google
Thank you so much for your feedback. As we work to consistently improve your feedback is truly invaluable to the process.
The theater has dirty seating and frequent audio technical failures.
Business reply on Google
We are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
The theater seats were uncomfortable and parking was inconveniently located.
Business reply on Google
Hi Michael, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Poor customer service, lack of assistance, and unclean theater environment.
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater seats are dirty and uncomfortable.
Business reply on Google
Thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide an updated seating environment across all of our locations, your feedback is invaluable to this process.
Theater had poor cleanliness, food shortages, and lighting issues.
Business reply on Google
Hi Patrick, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater seats and facility were dirty and smelled unpleasant.
Business reply on Google
Hi Justin, thank you for the feedback regarding your experience. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you’d like to connect directly on this, please contact us at amctheatres.com/contact
The theater was dirty, lighting was poor, and parking was expensive.
The theater facilities and seating were dirty and poorly maintained.
Understaffed theater with long wait times and poor facility cleanliness.