AMC Barton Creek Square 14
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Outdated seating, poor food quality, and excessive volume levels.
theater lacked air conditioning during extreme heat without customer notification
The IMAX theatre has no air conditioning during extreme heat.
theater and bathrooms have strong unpleasant odors causing health concerns
Lack of air conditioning during a movie in extreme heat
Theater air conditioning was non-functional and seats were in poor condition.
theater has moldy smell and dirty, uncomfortable non-reclining seats
The theater had foul odors, uncomfortable seating, and small popcorn portions.
staff failed to enforce age restrictions and denied a ticket refund
The men's restroom was unsanitary and poorly maintained.
The theater facilities are outdated and the bathrooms are dirty.
IMAX theater has damaged screen, uncomfortable seats, and poor sound quality.
Uncomfortable seating, small screen, and lack of promotional merchandise stock.
The IMAX screen is undersized and theater seating is uncomfortable.
Movie screening cancelled and manager was disrespectful to customers
Business reply on Google
Hi Scott, we’re sorry to hear about the issue you described. We understand how frustrating it is to arrive for a planned screening, especially after looking forward to it, and then have plans change with limited explanation. Your notes about communication in the auditorium and the interaction with our team are taken seriously. We’re reviewing what happened so we can provide clearer updates and a more respectful experience for all guests & invite you to contact us at amctheatres.com/contact so we can learn more about this experience.
theater has poor ventilation, moldy vents, and unavailable drink refills
IMAX screen is scratched and exit sign is visible during movies
Business reply on Google
Hi Kennedy, we’re sorry to hear about the issue you described. We understand your frustration with the auditorium environment, including screen quality and distracting lighting, and we know how much these impact the movie experience. Please contact us directly at amctheatres.com/contact so we can learn more about your experience firsthand.
IMAX screen has visible rips and stains ruining the movie experience
Business reply on Google
Hi Kitty, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
The theater had unsanitary restrooms, broken seats, and a damaged screen.
Business reply on Google
We’re sorry to hear about your experience. The issues you described with restroom cleanliness, seating condition, and the screen appearance are not the environment we aim to provide. We’ve shared this feedback with our on-site team to review cleaning checks, seating maintenance, and screen quality. We appreciate you bringing this to our attention and will use it to improve.
The theater facilities are poorly maintained and the food is stale.
Business reply on Google
Hi Chloe, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.