AMC Broadstreet 7
🎬 Entertainment · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The parking ticket machine is broken leading to potential towing.
theater lights remained on during the movie screening
Business reply on Google
Thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
The order was missing the hot dog item.
Staff refused entry despite customer providing a valid school ID.
The theater was uncomfortably hot and staff were inattentive.
Business reply on Google
Hi Clinton, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The movie theater bathrooms are consistently left in an unclean state.
Business reply on Google
Hi Jenny, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater is dirty with poor food quality and broken equipment.
Business reply on Google
Hi Dustin, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Bright ceiling light obscured the movie screen during the film.
Business reply on Google
Thank you for bringing this experience to our attention Robert. We understand your frustration with the lighting issue during your visit. For further assistance, please contact us directly at amctheatres.com/contact to discuss your concerns.
Theater facilities were dirty, understaffed, and lacked expected amenities.
Business reply on Google
Hi Elena, thank you so much for your feedback. We're sorry to hear you didn't have an enjoyable experience during your most recent visit. To provide a little more clarity, AMC Fashion District 8 is what's called a DINE-IN Theatre, which offers more robust meal selections, as well as DINE-IN auditorium options including tray tables for food. We will connect with our team to address the cleanliness issues mentioned & look forward to your next visit, no matter which location you choose!
The theater was dirty and the auditorium temperature was too cold.
Business reply on Google
Thank you for sharing your experience Yong. We regret to hear about the issues you encountered regarding cleanliness and temperature during your most recent visit. Your feedback is important to us, and we suggest following up with us directly at amctheatres.com/contact to address these concerns.
The theater is dirty and staff failed to fulfill mobile order.
Business reply on Google
Hi Evelyn, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Lack of security and staff oversight regarding unauthorized theater access
Business reply on Google
Hi Gennadiy, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater is unsanitary with broken chairs and limited snack availability.
Business reply on Google
Hi Maria, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater is dirty with trash and broken facilities.
The theater was dirty with broken equipment and poor food quality.
Understaffed theater with long wait times and unavailable concessions.
Delayed movie start and unprofessional staff behavior during the screening.
The theater is unsanitary and staff provided poor customer service.
Unhelpful staff, delayed movie start, poor screen quality, and dirty bathrooms.
The theater is dirty with trash and broken seating.