AMC Carolina Pavilion 22
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The movie projection quality is poor and lacks high definition.
Theater 9 has poor air quality and potential mold contamination.
Theater changed auditorium without notice and denied refund requests
Business reply on Google
Hi Joseph, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Theater staff refused entry with a personal water bottle.
Staff refused to replace faulty popcorn bucket and provided insufficient portions.
Excessive duration of pre-movie advertisements delayed the film start time.
Slow service at the bar and theater smelled like wet basement.
Broken equipment and poor service during movie theater visit
The theater is extremely dirty with trash throughout the facility.
The theater facility is run down and audio volume is low.
Business reply on Google
Hi Clayton, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
Theater policy prohibits customers from bringing outside water bottles inside.
frequent movie screening cancellations and power outages at the theater
Business reply on Google
Hi Pranav, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
movie theater sold out of popcorn buckets before the first showing
Business reply on Google
Thank you so much for your feedback. We are sorry to hear about the difficulties you've experienced with obtaining movie memorabilia during your screening. As we work to ensure adequate quantities across all of our locations, your feedback is invaluable to this process.
The theater air conditioning is consistently broken during summer months.
Business reply on Google
Hi Jacob, we’re sorry to hear about the issue you described. A comfortable, climate-controlled auditorium is an important part of the experience, and it’s clear that has not matched your expectations during your recent visits. We value the effort you make to drive farther to visit us, and we will be reviewing your feedback with our team as we work to improve the guest experience.
Poor staff management and disruptive behavior from other theater guests
Facility is dirty, drinks are diluted, staff is unfriendly, and movies delayed.
Business reply on Google
Hi Ebony, we’re sorry to hear about your experience. Your notes about cleanliness, drink quality, staff demeanor, and a delayed showtime point to areas we need to review. We will address the bar service and theatre start times and take a closer look at our upkeep and guest interactions. We appreciate you sharing this, and we’re committed to providing a smoother visit next time.
broken theater seats and poor cleanliness standards
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Theater heating malfunction and broken reclining seats with excessive online fees.
Business reply on Google
Hi James, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and have followed up our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
theater has pest infestation and poor facility maintenance
Business reply on Google
Hi Nydia, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Unsanitary restrooms and non-functional drink machines at the theater.
Business reply on Google
Hi Gabrielle, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?