AMC Castleton Square 14
🎬 Entertainment · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive theater volume and unhelpful guest services response.
theater seats were dirty and staff failed to process gift card
Incorrect seat numbering, auditorium changes, stale food, and app technical issues.
theater lacked air conditioning and concession services were unavailable
staff failed to answer phones and refused to assist searching lost keys
The theater was uncomfortably hot and staff provided no resolution.
Business reply on Google
Hi Jorge, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater air conditioning was not functioning during the movie.
Staff failed to fulfill order correctly and provided stale popcorn.
The theater provides insufficient and poorly scheduled movie showtimes.
theater closed for weather and customer cannot obtain a refund
Business reply on Google
Hi Josh, we’re sorry to hear about the issue you described. We understand how frustrating it is when weather closures disrupt plans and communication is difficult. For help with your refund, please contact our Guest Services team at amctheatres.com/contact and include your order details so we can assist you promptly. We’ll review what happened and work to resolve this as quickly as possible.
Theater downgraded IMAX ticket to standard without prior customer notification.
Business reply on Google
Hi Evan, we’re sorry to hear about the issue you described. We understand how disappointing it is when showtime or auditorium changes affect an anticipated IMAX experience, especially for a film like Avatar. Your notes about communication and seating are helpful, and we’re reviewing how we notify guests and handle substitutions to prevent this in the future. We appreciate you sharing these details.
Broken 3D equipment and poor facility cleanliness at the theater.
Understaffed theater with long wait times and broken reclining seats.
The movie screening started forty-five minutes late due to staff error.
Business reply on Google
Thank you Seth for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please contact us at amctheatres.com/contact so we can better understand how we can improve. Thank you.
Broken air conditioning, unhelpful staff, and unprofessional bar operations.
Business reply on Google
Hi Caitlyn, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Disruptive patrons, poor facility cleanliness, and delayed food service.
Business reply on Google
Thank you for sharing your feedback Mariah. We're sorry to hear about your experience and appreciate you bringing these issues to our attention. Please consider contacting us directly at amctheatres.com/contact to discuss your concerns further.
theatre closed without notification and staff provided poor service
Business reply on Google
We're sorry for the inconvenience and frustration you experienced with the unexpected closure of the theatre and the refund process. We recommend reaching out to us directly at amctheatres.com/contact for further assistance and to address any remaining concerns.
The theater is dirty with overflowing trash and debris in seats.
Poor staff service, filthy facilities, and damaged theater seating.
The theater seats were filthy and the popcorn was not hot.