AMC Columbus 10
🎬 Entertainment · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied entry after initial admission and refused a refund.
rodent infestation and unsanitary theater conditions
Business reply on Google
Hi Alycia, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Staff ignored medical distress and failed to manage reserved seating issues.
Business reply on Google
Hi Jorryn, we’re sorry to hear about your experience. The issues you described with staff interaction, concession quality, reserved seating, and the lack of support when you were feeling unwell are not the type of visit we want our guests to have. Your feedback helps us see where the guest experience needs attention. Please contact us at amctheatres.com/contact so we can learn more about this experience.
Theater failed to start movie and refused immediate refund request
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Theater heating system was broken during the movie
Business reply on Google
Hi Femi, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Movie screening cancelled and replaced with a different film
Poor projector brightness, worn seating, and high concession prices.
customer unable to process refund through the mobile application
A rat was seen walking around the theater seating area.
Business reply on Google
Hi Sandra, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
A rat was present in the theater during the movie.
Business reply on Google
Hi Taylor, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
customer received bug bites while sitting in the theater
Customer was forced to purchase a larger size than requested.
mobile app interface layout is broken and obscures movie times
Unpleasant odors and excessively cold temperatures caused illness for the patrons.
The theater bathrooms and lobby are unsanitary and poorly maintained.
staff failed to manage disruptive noise from unsupervised children in theater
Staff denied movie entry and popcorn was stale.
Employee leaned into the popcorn bin in an unsanitary manner.
The theater and bathrooms were dirty and service was delayed.
The theater bathrooms were unsanitary and lacked basic cleaning supplies.