AMC Deer Valley 17
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The movie theater air conditioning was broken during the screening.
Business reply on Google
Hi Dorian, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater facility is extremely unsanitary with mold and waste present.
The theater was dirty with trash and debris left behind.
The theater lobby and bathrooms are dirty and poorly maintained.
The theater seats and floors were extremely dirty and unsanitary.
Business reply on Google
Hi Elaine, thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
The theater and lobby were extremely dirty with trash and debris.
Disruptive patrons and rude staff member at the theater.
The theater facilities are dirty and lack basic maintenance and supplies.
Customer wallet and personal information stolen at the theater location.
Facility parking violations and stale food items served.
Business reply on Google
Hi Diana, thank you for the honest feedback and rating. We'll be connecting with our team on this ASAP and will work to serve you better. We look forward to future visits.
Customer overcharged for drinks and received poor service from staff.
The theater was not cleaned between movie showings.
Concession stand staff member was rude and aggressive during transaction.
Business reply on Google
Hi Sophia, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Inappropriate movie trailer shown before a family-friendly film.
Business reply on Google
Hi Francheska, thank you for the feedback regarding your visit. We apologies for the R-Rated preview and will be sharing this with the rest of the team to ensure we improve our customer experience. Your feedback is invaluable as we seek to continually improve.
Customer injured by broken handrail and received inadequate staff assistance
App failed to issue tickets after charging the customer's card.
Business reply on Google
Hi Michael, we’re sorry to hear about the issue you described. Your feedback about the ticketing app, payment error, and refund process is important, and we understand how frustrating this was. Please contact us at amctheatres.com/contact so we can further assist with this situation.
The theater was dirty with trash and sticky floors.
Business reply on Google
Hi Carson, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Theater had broken air conditioning, stale popcorn, and unmaintained restrooms.
Business reply on Google
Hi Amanda, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Delayed movie start, spoilers in trailers, and unfulfilled compensation promises.
Business reply on Google
Hi Liv, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
The theater was dirty and the air conditioning was not working.
Business reply on Google
Hi Justin, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.