AMC Desert Ridge 18
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater air conditioning was not functioning properly during the movie.
customer reports bedbug bites in auditorium 7
Business reply on Google
Thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
Excessive wait time before the movie trailers and feature film began.
theater has poor lighting, dirty seats, and high prices
Overcharged for poor quality drinks and unkept facility with absent management.
The theater and bathrooms were dirty with overpriced food.
Food was undercooked and serving sizes were smaller than expected.
Business reply on Google
Hi Fernando, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
The ScreenX side projections were poorly calibrated and distracting.
The theater facilities were extremely dirty and lacked staff maintenance.
Excessive duration of pre-show trailers and advertisements.
The theatre facility was dirty and poorly maintained.
Staff provided incorrect membership information and failed to return manager calls.
The theater facilities and common areas were dirty and unmaintained.
Staff refused entry and acted rudely regarding age verification requirements.
The theater refused to provide a cash refund for denied entry.
Staff refused entry to R-rated movie despite valid identification provided.
The theater air conditioning was not functioning during the movie.
Business reply on Google
Hi Nicole, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater was unclean and the temperature was uncomfortably high.
Business reply on Google
Hi David, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
convenience fees were not refunded for unused movie tickets
Reduced food selection, lack of seat delivery, and poor cleanliness.