AMC Easton Town Center 30
🎬 Entertainment · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater was dirty, staff were rude, and the movie delayed.
Business reply on Google
Hi Kelley, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater seats were dirty and the popcorn was stale.
Business reply on Google
Hi Eric, we’re sorry to hear about your experience. The food quality and the comfort and cleanliness of our seating are very important to us, and the conditions you described are not what guests should expect. We will be reviewing our concession and auditorium maintenance practices with our team to help improve future visits.
Excessive theater volume and poor facility maintenance
Theater had broken air conditioning, long lines, and potential insect bites.
Poor theater maintenance, cleanliness issues, and non-functional air conditioning.
The theater air conditioning was not functioning during the movie.
Excessive duration of advertisements before the scheduled movie start time.
Business reply on Google
Hello, per our website and app, all showings have 25-30 minutes of pre-show entertainment beginning at the listed showtime. This information is noted prominently at the top of your local theater showtimes page as well as on the checkout screen. In future instances, we recommend a later arrival time if a shorter pre-show experience is desired.
High prices, poor drink quality, and unpleasant theater environment.
Long lines, missing rewards, flat soda, and outdated theater seating.
Business reply on Google
We’re sorry to hear about your experience. The issues you described with long concession lines, rewards and discounts not applying, soda quality, limited collectible availability, and the comfort of the seating are not the visit we want our guests to have. We will be reviewing your feedback with our team so we can improve the overall experience.
Limited food menu, cold stale popcorn, and unclean theater facilities.
Manager exhibited disrespectful and potentially discriminatory behavior toward a…
Dirty counters, broken drink machines, and worn out theater seating.
Business reply on Google
Hi Robert, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater has poor cleanliness, long wait times, and unfair pricing.
Business reply on Google
Hi Kate, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Mobile order pickup was delayed and food was served cold.
Business reply on Google
Hi Lee, we’re sorry to hear about your experience. Long waits for mobile orders, confusion about pickup, and receiving cold food are not the kind of visit we want our guests to have. The way the interaction with our team felt to you is also something we take seriously. We will be reviewing how mobile orders are handled and how we communicate with guests so visits are smoother and more enjoyable in the future. We invite you to contact us directly at amctheatres.com/contact to learn more about this experience and how to best improve it for all guests.
Manager falsely accused customer of trespassing and involved police unnecessarily
theater facilities are unsanitary and poorly managed
Technical failure and poor staff communication during movie screening.
Business reply on Google
Hi Justin, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
The theater facilities and seating areas were extremely dirty and unmaintained.
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The movie theater facilities were dirty and poorly maintained.
Food delivery was delayed, incomplete, damaged, and theater seats were broken.
Business reply on Google
Hi Cleo, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.