AMC Eastridge 15
🎬 Entertainment · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater facilities are dirty and the ticket prices are high.
Business reply on Google
Hi, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Theater manager refused refund and denied re-entry for personal items.
broken HVAC, sticky floors, and overly strict enforcement of theater policies
Movie projection failure and dismissive manager response
Theater was closed despite tickets being booked online
Staff refused to assist in locating a stolen wallet.
The theater air conditioning has been broken for over a week.
Business reply on Google
Hi Ayush, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater has poor cleanliness and outdated seating.
Business reply on Google
Hi Prudhvi, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater air conditioning units are not functioning properly.
The theater is dirty with worn seats and a moldy smell.
Business reply on Google
Thank you for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please contact us at amctheatres.com/contact so we can better understand how we can improve. Thank you.
Theater temperature was uncomfortably cold and staff were rude regarding refunds.
The cinema hall had an unpleasant odor.
theater refused refund for blurry projection and payment method dispute
Outdated seating, poor cleanliness, and unhelpful staff service.
Broken air conditioning and unfair additional charges for ticket exchanges.
Technical failure caused movie cancellation and long refund wait times.
Staff confiscated a stroller and banned a customer without clear policy.
The theater seats were covered in food crumbs and dirt.
The theater was dirty with technical issues and poor staff service.
The theater restrooms and floors are consistently dirty and poorly maintained.