AMC Fallbrook 7
🎬 Entertainment · West Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was unprofessional and refused a ticket refund.
Manager was disrespectful and refused a refund after ejecting customers.
Staff aggressively ejected customers and refused to provide a ticket refund.
The theater air conditioning was not functioning during the movie.
Business reply on Google
Hi Sophie, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Strong mold odor in theater caused coughing and disrupted movie viewing.
Long wait times and poor management of inexperienced staff
food delivery service failed twice despite charging extra fees
The movie theater air conditioning was not functioning properly.
customer paid for food that was never delivered
The theater requires proof of COVID-19 vaccination for entry.
Broken theater recliners and lack of cleanliness in the facility.
The theater and seats were not clean and smelled bad.
The theater seating and floors are dirty and poorly maintained.
Staff member was rude and refused to provide a refund.
The customer service at the theater is poor.
cockroaches found in popcorn bin and poor staff management
Staff members were unhelpful and lacked knowledge about theater operations.
The theater seats are dirty and have an unpleasant odor.
Staff were rude, mishandled a large order, and lost personal property.
Staff failed to process gift card and refused to correct error