AMC Fashion Valley 18
🎬 Entertainment · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor signage, unhelpful staff, and inaccurate inventory information provided by employees.
Long wait times for concessions caused the customer to miss movie start.
Theater cancelled movie without notice and manager refused to apologize.
Excessive duration of movie previews before the film starts
The movie screen repeatedly went blank during the film.
Business reply on Google
Hi Brian, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
website and app payment errors prevented ticket purchase
Manager displayed rude and unhelpful behavior regarding a customer complaint.
Grease stains from theater seats damaged customer clothing.
Employee falsely accused customer of phone use during a movie
Business reply on Google
Hi Amachel, we’re sorry to hear about your experience. Disruptions in the auditorium and feeling singled out during a movie can be upsetting, and we understand how that affected your night. We take guest comfort and respectful interactions seriously and will review this with the team. If you’d like to share more details about this experience we invite you to contact us at amctheatres.com/contact
Poor auditorium facilities and disruptive audience behavior during the movie.
Business reply on Google
Hi David, we’re sorry to hear about your experience. We understand your feedback about the auditorium environment and we’ll review these areas with our team. We also recognize your comments about audience behavior and how it affected your viewing. Your notes help us identify where we can improve the moviegoing experience.
Uncomfortable seating, high temperatures, and outdated screens for the price.
The theater is poorly maintained and the movie started late.
Business reply on Google
Thank you Andrew for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please contact us at amctheatres.com/contact so we can better understand how we can improve. Thank you.
Long previews, uncomfortable seating, and broken escalators hinder the theater experience.
Staff unfairly accused customers of phone use and threatened removal
Business reply on Google
Hi Ethan, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Theater environment was hot, cramped, moldy, and bathrooms were dirty.
Business reply on Google
Hi Debi, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
The theater had poor facilities, high temperatures, and inadequate staffing.
Business reply on Google
Hi Taylor, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Staff were rude, unprofessional, and failed to provide correct order items.
Business reply on Google
Hi Jessica, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff were rude and falsely accused customer of stealing food.
Business reply on Google
We're sorry to hear about your experience. Your feedback about customer service and order management is important and will be addressed with the team. Please contact us directly at amctheatres.com/contact so we can discuss this further. Thank you for bringing this to our attention.
Staff caused long wait times and disorganized entry for customers.
The theater audio and visual equipment is outdated.