AMC Ford City 14
🎬 Entertainment · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent enforcement of employee discount policy and broken food equipment.
The theater air conditioning is not functioning during the summer.
Staff refused entry due to lack of physical identification
The theater interior is uncomfortably cold.
Business reply on Google
Hi Eric, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Unprofessional staff and poor facility cleanliness.
Business reply on Google
Hi Dominique, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Staff refused entry to retrieve phone and failed to notify of cancellation.
Inconsistent enforcement of age policy for movie entry
Business reply on Google
We’re sorry to hear about your experience Felicia. We understand your frustration with how the age restriction for R-rated films was communicated and enforced at the door after purchase. Your feedback about consistency and clarity is important, and we will review how this information is presented during ticketing and at the entrance. For future visits, this location does not allow children under 6 in R-Rated films after 6pm. This information is available on our website, on ticketing kiosks and within the app during ticket purchase. Please follow up with us at amctheatres.com/contact if you have any remaining questions.
staff exhibited discriminatory behavior and used racial slurs toward customers
Staff failed to ensure customer safety during an assault by intruders.
Business reply on Google
Hi, Rashada. We take matters such as this very seriously. Please contact us directly at amctheatres.com/contact to discuss further.
Manager failed to adjust the theater temperature as requested.
Business reply on Google
Hi Julian, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
The theater is consistently unclean and the bar is always closed.
Business reply on Google
Hi Jahnik, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Police interrupted the movie due to a reported firearm on site.
Business reply on Google
Thank you for sharing your experience Frances. We regret the disruption to your screening when police responded to a safety concern. Your safety is a top priority, and we understand how frustrating this must have been. Please contact us directly at amctheatres.com/contact for further details or assistance.
Incorrect movie start times and unauthorized charges for birthday popcorn
Business reply on Google
Thank you for sharing your experience. It sounds like there was a miscommunication with the movie schedule and incorrect charges at the concession stand. For resolution, please contact us directly at amctheatres.com/contact so they can assist you further.
Poor staff communication, seating issues, and lack of bathroom soap.
concession food items were past their best before date
The theater is dirty with unsanitary and flooding restrooms.
theater staff fails to maintain cleanliness and enforce conduct rules
Disruptive customers talking during the movie
Unsanitary restroom conditions and refusal to accept digital membership identification.
Stale popcorn, disruptive audience, and small theater screens.