AMC Gulf Pointe 30
🎬 Entertainment · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
IMAX theater ceiling fixtures rattle during loud sound sequences
Business reply on Google
Hi Gabriel, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
The movie theater lacks functional air conditioning during screenings.
Business reply on Google
Hi Ethan, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Theater refused to exchange a cracked tumbler purchased at the concession stand.
4DX theater effects malfunctioned and management provided inadequate resolution
4DX theater effects and air conditioning were not functioning properly
unclear age requirements for 4DX movie caused denied entry
The theater seats were infested with bed bugs.
Business reply on Google
Hi Jerri, thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
The movie projector displayed overlapping and distorted images.
Theater denies entry to customers wishing to purchase concessions only.
The theater air conditioning was broken causing physical illness.
Uncomfortable seating and poor air conditioning in the theater auditorium.
The theater air conditioning is turned off during evening screenings.
The theater canceled a scheduled movie screening without providing an explanation.
Business reply on Google
Hi Noah, we’re sorry to hear about the issue you described. Last-minute changes to showtime's can happen based on several factors, not limited to low ticket sales for a particular title. We understand how this could impact your experience and your feedback will be shared with our team so we can improve scheduling and guest updates around cancellations.
Theater failed to provide IMAX experience and had technical sound issues.
Business reply on Google
Hi Jose, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
insufficient staffing causing long wait times for ticket orders
lack of theater staff monitoring for disruptive audience behavior
Business reply on Google
We are sorry you experienced issues with theatre etiquette during your most recent visit. We are consistently working with our team to find the best ways to address these situations & welcome you to follow up with us at amctheatres.com/contact so we can learn more about your experience firsthand.
Theater closed for maintenance without updating online showtime listings
The theater cancelled the movie and provided late notification.
Website redirected booking to incorrect theater location causing double payment.
Broken air conditioning, missing concession supplies, and long wait times.