AMC Indianapolis 17
🎬 Entertainment · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
the movie theater volume was excessively loud and management ignored complaints
Business reply on Google
Hi Tony, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
Promotional item advertised was unavailable upon arrival at the theater.
Theater management refused to provide a promised refund for tickets.
Staff refused entry for family account holders using Stubs rewards.
unauthorized person in theater and disruptive children during movie
Business reply on Google
Hi Aby, we are sorry you experienced issues with theatre etiquette during your most recent visit. We are consistently working with our team to find the best ways to address these situations & welcome you to follow up with us at amctheatres.com/contact so we can learn more about your experience firsthand.
The theater was dirty and the concession staff was rude.
The theater ran out of promotional items for a movie screening.
Business reply on Google
Hi Cory, thank you so much for your feedback. We are sorry to hear about the difficulties you've experienced with obtaining movie memorabilia during your screening. As we work to ensure adequate quantities across all of our locations, your feedback is invaluable to this process.
Theater facility was destroyed preventing the customer from watching their movie.
The theater cut the film broadcast short before the ending.
Business reply on Google
Hi Jeff, we’re sorry to hear about the issue you described. We understand how frustrating it is when a special event doesn’t play through as expected, especially after planning with friends. Your feedback about communication and how the screening ended is helpful, and we’ll review this with our team to improve clarity for future events. If you’d like to share more details about your visit, we would love to hear from you at amctheatres.com/contact
The theater charged a higher price than quoted over the phone.
Long wait time for food caused the customer to miss movie.
Staff used racial slurs and refused service to children
Business reply on Google
We’re deeply concerned by these allegations and apologize for the distress your family experienced. We take reports of discriminatory conduct very seriously and would like to learn more. Please reach out to us directly at amctheatres.com/contact so we can gather additional details and address your concerns.
The theater temperature was uncomfortably cold during the movie.
Business reply on Google
Hi Tawni, we are sorry you experienced these heating issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
Lack of staff assistance at self-service ticket kiosks
Broken water fountains and inadequate heating in the theater.
Outdated facilities, uncomfortable seating, poor cleanliness, and disorganized customer…
Dirty theater conditions and unprofessional staff behavior toward customers.
Excessive theater volume and poor climate control caused a headache.
Theater locks doors immediately after movie start time
Dolby Cinema screen projection was improperly formatted and sized