AMC Lakeline 9
🎬 Entertainment · Cedar Park
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater bathrooms are dirty and the air conditioning is inadequate.
Business reply on Google
Hi Austin, thank you so much for your feedback. We apologize for the uncomfortable temperatures and bathroom cleanliness you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
theatre facility is unsanitary with pest infestation and broken equipment
Business reply on Google
Hi Brianca, we’re sorry to hear about your experience. What you described with the cleanliness of the restrooms and theatre, the odors, the condition of the concessions area, and the issues in your auditorium, including pests, is not the environment we want for our guests. We take this feedback seriously and will be reviewing this with our team so we can address these issues promptly.
The theater chairs are unsanitary and the food quality is poor.
The theater had dirty drink stations, broken seats, and burnt popcorn.
Poor facility maintenance, uncomfortable seating, and unprofessional staff behavior.
The theater is dirty and has an unpleasant odor.
poor restroom hygiene and malfunctioning ventilation system
The air conditioning is turned off during the summer.
The theater air conditioning was not functioning during the movie.
Business reply on Google
Thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater was filthy with broken amenities and poor food quality.
Business reply on Google
Hi Claudia, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Staff member refused to honor birthday reward without a movie ticket
Business reply on Google
Hi Tai, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Theater lacked water and popcorn with unhelpful staff attitude.
burnt cookies were inedible and staff were unavailable for a refund
The movie theater screen has a visible blue stain.
Business reply on Google
Hi Barbara, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
theater lacks heating and suffers from ongoing maintenance and service issues
Staff failed to assist with locating lost AirPods in the theater.
The theater temperature was set too low and remained unadjusted.
Business reply on Google
Thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and have followed up our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
Employee made unprofessional comments to a customer regarding their break time.
Business reply on Google
Thank you for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please contact us at amctheatres.com/contact so we can better understand how we can improve. Thank you.
Theater management double-booked seats causing confusion and conflict.
Business reply on Google
Hi Jill, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Broken theater seats and lack of connectivity in downstairs auditoriums.