AMC Magic Johnson Harlem 9
🎬 Entertainment · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to assist with locating a lost personal bag.
The theater had a foul odor and sticky floors.
Disruptive patrons and unauthorized entry during the movie screening.
employees failed to acknowledge customer or provide service at concession stand
The theater was dirty and had an unpleasant odor.
Business reply on Google
Hi Jasmine, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
emergency exit doors are locked and customers are trapped in stairwells
Elevator and ramp are broken and staff is unreachable by phone.
Elevator is broken preventing access for disabled and elderly patrons.
Broken elevator and escalators prevented access for a customer using a walker.
mobile order was missing and auditorium had poor facility conditions
Broken elevator and escalator prevented access for a patron with disabilities.
The theater is run down, smells bad, and has uncomfortable seating.
Business reply on Google
Hi Elizabeth, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater is run down, dirty, and lacks adequate seating.
Business reply on Google
Hi Harris, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Long wait times, poor cleanliness, and damaged theater seating.
Business reply on Google
Thank you for sharing your experience Jay. We're sorry to hear that your visit didn't meet expectations. We understand the importance of efficient service and a comfortable environment, and your feedback about the concession stand, theatre lighting, cleanliness, and seating is valuable. For any immediate concerns or further assistance, please contact us directly at amctheatres.com/contact
Unsanitary theater conditions and poor staff availability for mobile pickup orders.
Filthy auditorium, overflowing trash, and poorly maintained restrooms.
Theater suffers from poor management, broken facilities, and disruptive patron behavior.
Broken air conditioning, malfunctioning equipment, and poor staff service.
The theater seats are filthy and the popcorn caused illness.
The theater and restrooms are extremely dirty and poorly maintained.