AMC Mission Valley 20
🎬 Entertainment · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Broken air conditioning and uncomfortable seating in the theater
The movie theater seat was dirty and covered in trash.
The movie theater is extremely dirty and lacks proper cleaning.
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater seats and cup holders were covered in stains.
a rat was seen inside the movie theater
The theater seats are covered in filth and stains.
The theater seats are extremely dirty and require deep cleaning.
The theater seats are unsanitary and infested with cockroaches.
The theater seats are uncomfortable and have visible sweat stains.
Business reply on Google
Hi Elliott, we’re sorry to hear about your experience. A clean, comfortable environment is very important to us, and your description of the seating and overall condition does not match the experience we aim to provide. We will share your feedback with our team as we review seating and facility upgrades for this location.
The theater seats were dirty and contained blood stains.
Poor food quality and cleanliness issues at the theater
The theater seats are dirty and the ventilation is poor.
Business reply on Google
Hi Houman, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater seats in auditorium six are in poor condition.
Business reply on Google
Hi Taylor, thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide a comfortable environment across all of our locations, your feedback is invaluable to this process.
Broken air conditioning and non-reclining seats in the theater.
Business reply on Google
Hi Lisa, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater is dirty and the refund policy is problematic.
The theater seats and bathrooms are dirty and poorly maintained.
Business reply on Google
Hi Kirsten, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Projector failure and incomplete refund provided by the theater
The theater seats were extremely dirty and unhygienic.
Business reply on Google
Hi Shreyans, thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide a comfortable environment across all of our locations, your feedback is invaluable to this process.
Staff provided inconsistent information regarding product availability.
The theater seats were dirty and sticky.
Business reply on Google
Thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide a comfortable environment across all of our locations, your feedback is invaluable to this process.