AMC NEWCITY 14
🎬 Entertainment · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager refused entry to retrieve lost property resulting in theft.
The theater facilities are dirty and outdated with uncomfortable seating.
Staff denied entry to a student based on racial discrimination.
Staff refused entry to movie and exhibited rude behavior.
Theater suffers from poor maintenance, understaffing, and technical projection issues.
Theater changed movie auditorium without updating customer seat assignments
Business reply on Google
Hi Rose, we’re sorry to hear about the issue you described. It sounds very frustrating to plan ahead for a premiere and then have your auditorium changed, your seats disrupted, and your experience impacted. We understand how important clear communication and seating are, especially for a new release, and we regret the disruption to your visit and the inconvenience of the last-minute change. We invite you to contact us directly at amctheatres.com/contact to learn more about your experience & how we can improve for similar situations in the future.
theater was dirty with overflowing trash and limited concessions
Business reply on Google
Hi Megan, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Long wait for food caused customer to miss movie opening
The theater seats are uncomfortable and do not recline.
The theater was dirty and the food served was stale.
Business reply on Google
Hi Mimi, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Staff provided incorrect instructions regarding ticket voucher redemption.
Business reply on Google
Hi Stephanie, we’re sorry to hear about the issue you described. It sounds like there was confusing communication about ticket vouchers and seating, and we understand how frustrating that is, especially with time and medical needs. We value veterans, first responders, and healthcare professionals, and we regret that your visit felt otherwise. Please follow up with us at amctheatres.com/contact so we can learn more about this visit.
Staff refused to accept a valid non-American national ID for alcohol.
Business reply on Google
Hi Edisson, we’re sorry to hear about the issue you described. Alcohol sales at the bar require specific forms of identification, and we understand how frustrating it can be when expectations differ from venue to venue. We appreciate you sharing what happened with our team and how it affected your visit. Please follow up with us at amctheatres.com/contact to further discuss this situation and provide any additional clarity.
unsupervised children disrupted the movie screening
Business reply on Google
We’re sorry to hear about the issue you described. We understand how disruptive noise and movement can be during a movie, and we take theatre environment and guest comfort seriously. Your feedback helps us review our on-site supervision and remind guests about appropriate behavior. If you decide to visit again, please let a team member know right away so we can address the situation during the show.
Inappropriate behavior in theater and parking garage overcharging issues.
Parking validation is limited and concession prices are high.
Manager refused to apply A-List membership benefits for overlapping showtimes
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about your recent visit and the inconvenience you faced. We recommend contacting us directly at amctheatres.com/contact for further assistance and to address any concerns with the A-List policy and technical issues. Your feedback is valuable in helping us improve our services.
Closed captioning equipment failed and theater refused a full refund.
Business reply on Google
Hi April, thank you for your feedback. We're sorry to hear about your experience with the closed captioning and refund process. Please contact us directly at amctheatres.com/contact to address these concerns further.
Manager refused to assist with ticket cancellation or bag storage policy
theatre speakers were malfunctioning and management failed to address the issue
theater seats are covered in food residue and hair