AMC Northlake 14
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Concession stand lacks food and drink inventory
Staff are rude and refuse to take customer orders.
Delayed movie start time and excessively loud audio volume
The reclining seats in the theater were mostly broken.
Dolby auditorium equipment failed during the scheduled movie screening.
Customer experienced food poisoning after consuming items from the concession stand.
Business reply on Google
Hi Ashlynn, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Theater lacks air conditioning and staff leaves before movies conclude.
Business reply on Google
Hi Alexis, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater has roaches and broken recliner seats.
German cockroaches were observed climbing the walls after the movie.
Broken air conditioning and slow, unprofessional bar service.
Business reply on Google
Thank you for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please contact us at amctheatres.com/contact so we can better understand how we can improve. Thank you.
Excessive theater volume and poor accessibility for disabled patrons.
Business reply on Google
Hi Zoe, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
Unprofessional staff and poor facility cleanliness at the theater
The theater floors and bathrooms were dirty and poorly maintained.
The theater sound system was distorted and excessively loud.
High prices for poor quality food and uncomfortable theater seating.
Employee failed to follow food safety protocols and acted unprofessionally.
Lack of air conditioning and forced removal from the theater.
customer was charged twice for the same snack purchase
Staff failed to clean a sticky seat in the theater.
Unsanitary restroom conditions and broken theater seating.