AMC NorthPark 15
🎬 Entertainment · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theater facilities are dirty with overflowing trash and non-functional equipment.
Business reply on Google
Hi Richard, we’re sorry to hear about your experience. The issues you described with building access, cleanliness in the lobby, restrooms, and auditorium, and the drink machines are not the visit we want for our guests, especially long-time members. Your comments help us see where the overall environment needs more attention, and we will be reviewing these areas with our team. We hope you will consider giving us another chance to provide a visit that feels worthwhile for you.
theater floors and surfaces were sticky and bathrooms were unsanitary
Manager was rude and dismissive regarding a ticket pricing error.
Incorrect ticket pricing and uncomfortable, cramped seating arrangements.
Manager failed to resolve an issue regarding a promotional item.
The theater cancelled scheduled movie screenings on short notice.
Staff ignored food order and manager displayed unprofessional behavior.
The air conditioning system is not functioning in the theater.
The theater was uncomfortably hot and the facilities were dirty.
Business reply on Google
Hi Alex, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
staff ignored customers waiting at the food pickup window
Business reply on Google
Hi Juno, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Theater played wrong language version and cancelled the screening without communication
Business reply on Google
Hi Alex, we’re sorry to hear about your experience. Family outings like the one you described, especially when planned in advance around a special film and limited time together, are very important, and we understand how disappointing this situation was for your family. The issues with the presentation and the lack of communication afterward are not the experience we want guests to have. We appreciate you sharing these details so we can review what happened with our team.
Manager inefficiently managed premium ticket lines causing excessive wait times.
Rude staff, poor customer service, and unclean concession area.
Business reply on Google
Hi Maddie, we’re sorry to hear about your experience. The issues you described with staff interactions, cleanliness, and drink stations are not the visit we want for our guests. We’re glad to hear the customer service team member was helpful, and we would love to recognize that. Please contact us directly at amctheatres.com/contact so we can learn more about this experience.
denied entry, broken payment systems, and incomplete refund of funds
Manager forcibly removed patrons without clear justification or policy explanation.
Lack of promotional signage for a specific movie screening
The theater seating is uncomfortable and requires renovation.
Theater refused cash refund for ticket after promotional item was unavailable
theater security concerns regarding patrons with backpacks
Business reply on Google
Hi Matthew, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater air conditioning was broken during the entire movie.
Business reply on Google
Hi Ashley, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.