AMC Park Terrace 6
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager forcibly removed customer for recording video content
Staff refused to provide fresh popcorn and denied entry to movie.
Staff member was rude and hung up during a phone call.
Business reply on Google
Hi Stephanie, thanks for the review. We apologize for the recent interaction you experienced by phone. Most standard answers can be found at amctheatres.com/help in our FAQ section or via the location page for your preferred theatre at amctheatres.com, but if you are unable to find your answer we welcome you to contact us directly at amctheatres.com/contact for further assistance.
Limited selection of movies available at the theater
Staff shines laser scanners directly into customers' eyes upon entry.
The theater policy prevents teenagers from watching R-rated movies without parents.
Staff wrongfully ejected customer and refused to provide evidence of misconduct
Business reply on Google
Hi Jennifer, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Staff unfairly ejected patrons and refused to provide refunds.
Business reply on Google
Hi Cade, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Concessions were unavailable for the final movie showing of the night.
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Public urination and security concerns regarding unauthorized individuals with large bags.
Staff refused seating and forced customers to wait outside in cold.
Business reply on Google
Hi Fredericka, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we’d like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Theater cancelled the movie showing without notifying ticket holders in advance.
Staff ejected family from theater without attempting to resolve behavior issues.
Hot food service closed early without prior notice on the website.
Theater denied entry and issued refund to gift card without consent.
Rude staff, poor facility maintenance, and broken theater equipment.
Slow service, broken popcorn machine, and rude staff behavior.
The movie screen projection was too dark to view properly.
Staff were rude and failed to provide timely order service
Staff refused to provide cups for purchased water due to policy.