AMC Porter Ranch 9
🎬 Entertainment · Porter Ranch
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater refuses to refund convenience fees for cancelled ticket orders.
Movie screening interrupted with no resolution or compensation provided.
poor management and declining hospitality at the theater
The theater lobby and seating areas were extremely dirty and unmaintained.
AMC membership cancellation policy prevents re-enrollment for six months.
employee made racist remarks and manager was disrespectful
Theater locked doors and refused to provide pre-paid food service.
WiFi is nonfunctional and staff cannot locate membership accounts.
Business reply on Google
Thank you for your feedback Sandeep. We're sorry to hear about your WiFi issues during your most recent visit. We will connect with our team to uncover what may be occurring to cause these issues.
The theater cancelled a scheduled screening due to low online sales.
Staff exhibit unprofessional behavior, favoritism, and poor facility cleanliness.
Excessive theater volume caused potential hearing damage to customers.
Security failed to prevent disruptive patrons from bringing alcohol and noise.
Staff provided poor service and failed to communicate movie schedule changes.
Inconsistent inventory and restrictive entry procedures at the theater.
Staff member reacted aggressively to a request for chair repair assistance.
High prices, missing inventory, and unavailable concession items.
mandatory account creation required to purchase movie tickets
Long wait times, limited menu availability, and poor theater cleanliness.
Staff denied entry due to lack of vaccination documentation.
theater seating density and lack of health safety protocols