AMC Regency 24
🎬 Entertainment · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait time for food due to staff oversight
The theater air conditioning was broken and restrooms were not flushing.
The movie projection was dim and flickering due to faulty equipment.
The theater air conditioning was broken during the movie.
The theater projection quality is dim and low resolution.
Slow service and inability to pay with cash at theater
Theater seating issues, high temperatures, and unsanitary bathroom conditions.
The theater was closed during posted hours of operation.
customer denied cash refund for ticket and lost service fee
Business reply on Google
Hi, per our website, refunds will need to be processed out in the same way they were paid or a gift card will be provided for the balance, minus the convenience fee if applicable. As you paid with Apple Pay, that refund would not be able to be placed onto a card that was not utilized to pay directly for this purchase. For further information or clarification, we invite you to contact us directly at amctheatres.com/contact
Customer denied entry for lack of physical ID for movie screening
poor sound quality and noise bleed from adjacent theater screens
The theater seat was not cleaned between movie showings.
The theater has poor sound, uncomfortable seating, and sticky floors.
Business reply on Google
Hi Dana, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
The theater facility is poorly maintained, dirty, and lacks adequate lighting.
Business reply on Google
Thank you for the detailed feedback Cristina. The issues you described—exterior and lobby lighting, cleanliness in common areas and auditoriums, outdated signage, and concession/dispensing conditions—are concerning and not the experience we aim to provide. We’d like to document specifics so the team can address them promptly. Please contact us directly at amctheatres.com/contact so we can review this with management and follow up internally.
Staff issued incorrect tickets and failed to provide a full refund.
The air conditioning system in the theater is not functioning.
High concession prices and poor customer service from staff.
The theater facility was dirty with trash and food debris.
The theater bathrooms and common areas are poorly maintained and dirty.
broken theater seating and spoiled food quality