AMC River East 21
🎬 Entertainment · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor projection quality and distracting light interference in the IMAX theater.
Employees mocked and ridiculed a disabled customer in distress.
Excessively bright exit lights distract from the movie screen.
The live event stream experienced frequent interruptions and connectivity issues.
The business does not answer phone calls.
Excessive and unauthorized parking fees charged by the theater's parking garage.
Screening canceled without notice and manager was unprofessional during refund request.
Blurry movie screen and rude staff during refund process
Business reply on Google
Hi Marcus, we’re sorry to hear about your experience. What you described with the blurry screen, the difficulty around refund processes, and the way you felt treated by our team is not the kind of visit we want anyone to have. We understand why you would want clear confirmation about a refund and regret that this was not handled in a way that felt organized and respectful. Your feedback about both the technical issue and the interaction with our staff will be shared with our team for review and improvement & we invite you to follow up with us at amctheatres.com/contact so we can learn more about this situation.
Staff failed to address disruptive patron harassment during a movie screening.
Business reply on Google
Hi Trey, we are sorry you experienced issues with theatre etiquette during your most recent visit. We are consistently working with our team to find the best ways to address these situations & welcome you to follow up with us at amctheatres.com/contact so we can learn more about your experience firsthand.
Employee was rude and failed to provide theater directions.
Business reply on Google
Hi Asher, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Bright exit signs cause excessive light distraction during movie screenings.
Excessive parking fees and high prices for food and beverages.
Employee allegedly stole wallet and made unauthorized credit card charges
Customer was overcharged for a ticket and received poor staff service.
Theater double booked seats and moved customers to undesirable front row seats.
Theater changed auditorium and seating without notifying customer or providing adequate…
Business reply on Google
Hi Samantha, we’re sorry to hear about your experience. It sounds like there were issues with auditorium changes, communication at check-in, seating, and the refund process, which made your visit stressful. We value your feedback and will review how we handle high-demand showings and guest guidance so this is clearer and smoother. If you still need assistance with your tickets or visit, please contact us at amctheatres.com/contact
Theater facility is unsanitary, poorly maintained, and staff are unprofessional.
Business reply on Google
Thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Slow concession service caused the customer to miss movie footage.
Business reply on Google
Hi Tawatha, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
staff failed to address disruptive patrons and ticket verification issues
Business reply on Google
Thank you for sharing your experience Autumn. It's disappointing to hear about the disruptions during your visit. Your feedback about the staff's response and ticket verification process is valuable. For a more immediate resolution, please reach out to us directly at amctheatres.com/contact so they can address your concerns.
theater failed to provide adequate refunds after facility damage incident