AMC UTC 14
🎬 Entertainment · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Parking validation duration is insufficient for longer movies
The theater volume was excessively loud and staff were unavailable.
Poor theater atmosphere and confusing self-service ordering process.
Business reply on Google
Hi Anthony, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Staff provided incorrect information regarding theater seat features.
Staff provided incorrect movie format and acted unprofessionally during refund process.
Staff allegedly stole a jacket and management refused to assist.
Business reply on Google
Hi Aneesa, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Parking validation does not cover the full duration of long movies.
Manager issued a partial refund via gift card instead of cash.
Business reply on Google
Hi Farkhat, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Customer reports harassment by theater staff and management.
The theater restrooms are unsanitary and lack basic cleaning supplies.
Business reply on Google
We are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
The theater was dirty and staff members were unprofessional.
The theater environment was hot, damp, and musty.
The theater air conditioning was not functioning during the movie.
Business reply on Google
Hi John, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and have followed up our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
Staff refused valid identification and theater facilities were unclean.
Business reply on Google
Thank you for your feedback Tiyana. We're sorry to hear about your experience and appreciate you bringing these issues to our attention. We recommend reaching out to us directly at amctheatres.com/contact for further assistance and to discuss your concerns in more detail.
Theater failed to validate parking or communicate parking fees to customers.
frequent food inventory shortages and difficult kiosk ordering process
The movie theater volume is set to unhealthy levels.
The theater seats were dirty and broken with poor bar service.
The theater is dirty with stained seats and refused a purchase.
The theater facilities are extremely dirty and poorly maintained.