AMC Washington Square 12
🎬 Entertainment · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused entry due to identification policy disputes
Unlit parking lot and incorrect senior citizen ticket pricing.
The theater lacked promotional merchandise and sold out of special bundles.
Staff forced customer to wait outside after movie cancellation.
The theater is understaffed causing excessive workload for the manager.
Inconsistent ID policy and unresolved refund for pre-ordered snacks.
staff failed to address disruptive patrons using hate speech during movie
Business reply on Google
Hi Destiny, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater was unclean, smelled bad, and had disruptive guests.
The theater lacked advertised promotional merchandise and beverage options.
Poor concession service, broken equipment, and flimsy cups causing spills.
Inconsistent policy enforcement regarding digital identification for entry
Broken soda machine, understaffed concession area, and non-functional reclining seats.
Unsanitary concessions and broken, dirty theater seating.
Security failed to remove disruptive patrons during the movie.
The theater was dirty and lacked proper staff supervision.
Dirty theater facilities and poor customer service during movie screening.
the theater refused a second popcorn refill without prior notice
Poor facility cleanliness and inadequate parking lot lighting.
Staff fail to address disruptive behavior from other movie patrons.
Concession area counters and drink stations were sticky and messy.