AMC Willowbrook 24
🎬 Entertainment · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The movie theater had a mosquito infestation inside the auditorium.
Business reply on Google
Hi Hatice, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
confusing theater policy regarding R-rated movie tickets and refund difficulties
The reclining seats in the theater were broken and non-functional.
Staff forced customer to retrieve discarded cup from trash for replacement
customer service is unreachable regarding a lost item
Rude staff, poor cleanliness, and failure to provide advertised promotional items.
Business reply on Google
Thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Vehicle break-ins occurring in the theater parking lot.
Staff member provided incorrect directions and questioned customer employment status.
The theater was not kept clean during the visit.
The auditorium temperature was uncomfortably hot during the movie.
Business reply on Google
Thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and have followed up our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
The business failed to answer multiple phone calls from the customer.
Business reply on Google
Thanks for the review. We apologize that you have been unable to reach us by phone. Most standard answers can be found at amctheatres.com/help in our FAQ section or via the location page for your preferred theatre at amctheatres.com, but if you are unable to find your answer we welcome you to contact us directly at amctheatres.com/contact for further assistance.
Customer denied entry to movie due to age restriction policy.
Filthy theater conditions, poor staff service, and unmanaged seating issues.
Business reply on Google
Hi Chris, we’re sorry to hear about your experience. Your comments about cleanliness, staffing, food quality, and seat enforcement are important, and we understand how frustrating this made your visit. We have shared this feedback with the team so we can review service, supplies, and auditorium monitoring. If you choose to visit again, we aim to provide a smoother, cleaner, and more organized experience.
Customer experienced billing issues and refund delays for a drink purchase.
staff failed to answer phone and hung up on customer
Business reply on Google
Hi Briana, thank you so much for your feedback. We apologize for the issues you experienced when searching for accessibility answers during your recent visit. As we aim to create an inclusive environment for all, your feedback is invaluable in this process. Please contact us at amctheatres.com/contact so we can learn more about this issue & ensure a more pleasant experience for your next visit.
Manager refused to replace spilled popcorn despite customer providing receipt.
Business reply on Google
Hi Rhema, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
disruptive audience behavior and lack of theater management
Business reply on Google
Hi Kayla, we’re sorry to hear about your experience. We understand how disruptive noise and phone use can be and how it affects enjoying a movie. Your notes are helpful, and we’re reviewing ways to improve the theatre environment during busier times. We hope you’ll consider giving us another try so we can provide a better visit.
Broken air conditioning and malfunctioning 3D equipment ruined the movie experience.
Business reply on Google
We are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Projector malfunction caused audio and video issues during the movie.
Business reply on Google
Hi Saul, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
Staff failed to provide ordered food and refused to correct error.
Business reply on Google
Hi Danny, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?