American Bank, N.A.

Business reply on Google

Thank you for your feedback. We’re sorry for any confusion regarding your transaction. This ATM is owned and operated by American Bank, not Bank of America. When using an ATM outside of your bank’s network, both the ATM owner and your financial institution may apply fees. The message you saw about potential additional charges is standard and indicates that your bank may also assess a fee on their end. We understand how frustrating unexpected fees can be and appreciate you bringing this to our attention. If you have any questions about our ATM fees, please feel free to contact us directly, we’re happy to help clarify.

Business reply on Google

We’re very sorry for your loss and for the frustration you’ve experienced. This is not the level of service we aim to provide, especially during such a difficult time. We’d like to personally look into this and make it right. Please contact me, a branch manager at 469-430-0565 or email at [email protected] so we can resolve this as soon as possible. Thank you for bringing this to our attention. Sincerely, Stephanie VP, Branch Manager American Bank – Frisco Branch

Business reply on Google

Thank you for sharing your feedback. What you’ve described is not reflective of the level of service we strive to provide at American Bank, and we take all customer concerns seriously. We want to assure you that your comments are being looked into. We understand how important it is for our clients to feel heard and treated fairly, and we are committed to upholding those standards at every level. We appreciate you bringing this to our attention. Thank you, Stephanie – Branch Manager American Bank

Business reply on Google

Thank you for taking the time to share your experience. At American Bank, we hold ourselves to high standards of professionalism, courtesy, and customer care. Please know that we take feedback like yours very seriously. We are addressing this matter internally and will ensure that it is handled appropriately. Our goal is always to provide respectful and helpful service to every customer, with every interaction. We appreciate you bringing this to our attention. Thank you, Stephanie – Branch Manager American Bank

Business reply on Google

Thank you for taking the time to provide your feedback. We apologize for any inconvenience caused by your recent customer service experience. We strive to provide exceptional service to all our customers and deeply regret falling short in your case. We value your business and appreciate your willingness to share your thoughts with us so that we can improve our services. Please be assured that we are taking steps to prevent similar incidents from occurring in the future. If there is anything we can do to assist you further, please do not hesitate to contact us directly. Thank you for choosing to bank with us.

Business reply on Google

There are many options for financing autos and we are happy that American Bank was the best one for you. We understand your feelings and hope that otherwise your service experience was positive.

Business reply on Google

We are very sorry that our service did not live up to your expectations - or ours! We had issues that day with our new ATM and unfortunately, that impacted your experience. We are committed to continually getting better and making it easy and pleasant to bank with American Bank.