American Heritage Credit Union
💳 Finance & Insurance · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent identification requirements and lack of staff training
Business reply on Google
Hello Anna. We apologize for falling short of your expectations. Your feedback about staff training is important, and we strive for consistency in all of our branches. Please know that an ID is required for most transactions for member safety. We're sorry for the inconvenience this caused. Thank you for a being a member, and we hope to better serve you in the future.
The coin counting machine failed to accurately count deposited coins.
Business reply on Google
We understand your frustration with the coin counter changes. This concerns us greatly. We have reached out to the branch management staff to see if something can be done about this moving forward. We are very sorry for any inconvenience or short changing that occurred. If you would like to share more of this experience, feel free to reach out to [email protected]. Thank you for being a member.
Teller failed to return customer's driver's license after a transaction.
Business reply on Google
First of all, thank you for being a member for more than 10 years. We are concerned to hear about your experience and apologize for any inconvenience caused. We're very sorry for the hassle of having to figure out what happened and making the trip back to see us. It's understandable that you were frustrated and feel it's unacceptable. Please know we have reached out to the management staff at the branch and we will take the steps to avoid this moving forward. Thank you again for being a member.
Long wait times and non-functional ATM deposit services.
Business reply on Google
Hi Waleska, We apologize that we are not meeting your expectations. A member of our Management team would like to talk to your about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you.
Excessive wait times at the drive-thru and understaffed bank lobby.
Business reply on Google
Thank you very much for your feedback. We apologize for the long wait times at the drive-thru and the lack of staff inside. Your concerns have been shared with the management team and someone should be reaching out. Please feel free to share anymore of your experiences with us at [email protected].
Staff member provided rude and unprofessional service.
Business reply on Google
Greetings Cakes Love, Thank you for sharing your concerns. We apologize for the experience you had at our office. We strive to provide excellent service to all of our members and will address this issue immediately. Please feel free to contact us at [email protected] to discuss further and speak to a member of our Management Team. -A
Incorrect charges for forced insurance despite having active coverage
Business reply on Google
Hi, Elda. Thank you for providing your feedback and letting us know about your experience. We apologize that we are not meeting your expectations. A member of our Management team would like to talk to you and see how we can make this right. Please email us at [email protected], and a member of our management team will reach out to you. – H
Lack of privacy and poor layout at automated teller stations.
Business reply on Google
Hi. Thank you for providing your feedback and letting us know about your experience. We apologize that we are not meeting your expectations. A member of our Management team would like to talk to you and see how we can make this right. Please email us at [email protected], and a member of our management team will reach out to you. – H
The ATM is frequently out of service during night hours.
Business reply on Google
Hi, we apologize that we are not meeting your expectations. A member of our Management team would like to talk to you about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you. – H
Long wait times for video teller assistance at the bank
Business reply on Google
Hi, we apologize that we are not meeting your expectations. A member of our Management team would like to talk to you about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you. – H
Staff at the branch were rude and unhelpful to customers.
Business reply on Google
Hi, we apologize that we are not meeting your expectations. A member of our Management team would like to talk to you about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you. -H
staff members were rude and spoke poorly about customers
Business reply on Google
Hi, we apologize that we are not meeting your expectations. A member of our Management team would like to talk to you about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you. -H
Inaccurate online hours and unresponsive phone support caused service access issues.
Business reply on Google
Hi, We apologize that we are not meeting your expectations. A member of our Management team would like to talk to your about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you.
The business does not answer phone calls at any branch location.
Business reply on Google
Mike, we're sorry to hear you're having trouble reaching us. We can be contacted at 215-969-0777, via [email protected] or Live Chat on our website.
Staff failed to assist with card request and provided poor service.
Bank failed to verify check after long wait time