American Nails Salon
💅 Beauty & Spa · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The salon had poor hygiene standards and long wait times.
Technician provided poor quality nail application and unprofessional service.
Poor quality manicure and additional charges for corrective service
Staff rushed the customer and failed to provide drying assistance.
Excessive wait times and poor communication regarding scheduled appointments.
The salon charges undisclosed extra fees without explanation.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Inconsistent service quality resulting in a physical injury to the customer.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Poor quality nail application and technician ignored customer requests
customer experienced poor service and long wait times for a pedicure
Business reply on Google
Hi Kay. We would like to apologize for any inconvenience we may have caused you. Thank you for bringing this to our attention since it will help us improve our business. We hope you will give us another try sometime. We're looking forward to seeing you again soon and hopefully with a 5*review on your next visit.
Poor service, long wait times, and premature nail damage.
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Salon refuses to honor gift certificate or provide a refund
non-regular customers receive inferior service compared to regulars
Staff ignored requests and caused physical pain during a manicure.
Poor customer service and unsatisfactory nail and eyebrow grooming results.
The facial service was ineffective and not relaxing.