American Star Nails

Business reply on Google

Hi Rapchel Smith, We are truly sorry to hear that you felt uncomfortable and embarrassed during your visit. That was never our intention. We want all of our clients to feel respected, comfortable, and welcomed when they are with us. We believe there may have been a misunderstanding. We were only trying to clarify the service you wanted to make sure we provided exactly what you were asking for. We never intended to laugh at you or make you feel embarrassed in any way. We understand that words like “gel fill” and “powder fill” can sometimes be confusing, and we should have handled the conversation more carefully. We sincerely apologize if our communication made you feel hurt or uncomfortable. We truly appreciate you being a loyal client and we are sorry this experience affected your feelings. We value your feedback and will use this as a reminder to always communicate with more care and kindness. We hope you will consider giving us another opportunity in the future. Thank you for sharing your concerns with us.

Business reply on Google

Hi sera sorry for the bad experience you have with our service,upon talking to my nail tech you picked out a basic pedicure and told the tech you want a basic pedicure which is $33, $25 pedicure is an express pedicure, and also you have choose not to polish your toes,we never charge our customers without telling them, you’ve looked at the menu and should’ve seen the difference between express and basic pedicure, i think this review is ridiculous because you want a basic pedicure but want to get charge for express pedicure, we can give you $8 refund if you can come back to the shop,you clearly said u dont want polish your feet, and my tech gave you a basic pedicure, and you want to get charged for a express pedicure because you choose not to polish your feet ? I was being nice to offer you a $8 refund and just charge you the express pedicure even though you choose the basic pedicure and not to polish your feet, so yes this review is totally ridiculous, even though it’s your fault not ours ok kudo

Business reply on Google

Hi cassidy, sorry for the bad experience that you have, upon talking to my technician, you have 3 broken nails, that needed to be fix and one of you nail was lifting really bad and starting to have fungus on it,the tech only charged you for 2 fixed nails, our fill is $40 and for your nails shape and legnth everything come to a total of $80, your fill is $40 length and shape is $10, and the French that you wanted is $10, and u also agreed to pay $10 extra for 10 different colors for the French and, 3 nails fixed is $15 but the tech only charged you $10, so i dont see that we did anything wrong here,i understand that you have never pay more than $50 for your nails,every nails shop charges is different not the same, thank you

Business reply on Google

Hi Isabel , we apologize for your experience at American Star nail .Please email us at americanstarsnails.gmail.com and we will have the management to contact you . Thank you .

Business reply on Google

Hi Kelsey , we are apologize for your experience. Please do email us at americsnstarsnails.gmail.com we will have our management contact you . Thank you .

Business reply on Google

Hi Crystal, thank you for your feedback. I apologize your experience was not up your expectations. After reviewing the event leading to your experience, you were late to your appointment and the technician made all effort to accommodate you. It is understandable that there are situation when an appointment can't be kept and we recommend to give us a notice if late or if an appointment needs to be canceled. We highly respect your time and we ask you do the same for us. Again, thank you for your feedback.

Business reply on Google

Hi Kendra, last customer we take for walk in is normally 1 hour before closing. Also 2/7/2020 is closing a little early for renovation. Not sure if your review is based on complaint instead of services.

Business reply on Google

Identical account with Sel Aali / Se Fo.

Business reply on Google

Hi Sel, your feedback is very important to us and thank you for sharing your feedback. We review all positive and negative feedback as we are always looking for ways to improve our core services. Your situation is truly a unique one. At the time of your service, there two technicians on emergency medical leave including the manager. We reviewed your case and ensured that the service was satisfactory after the service is performed. Not sure what may have caused the sudden upset, but management will try their best to offer a solution if given the chance. All our technicians have a deep passion for the field they are in and are always constantly reminded to cater and listen to what the customer need. Our reputation are earned by our talented staff with many satisfied clients. We may not have earned your business but undoubtedly, not everyone can be satisfied without given a chance.

Business reply on Google

Hi Madison. Thank you for feedback as it only helps us improve our quality of services. We will try to do our best to accommodate as you mentioned you was in a rush. The $45 for a fill in is not something we charge without any additional services. Always be sure to ask for a breakdown if you are unsure. We also guarantee our work up to a few days. We apologize your nails are lifting when it should of lasted longer. Although there are no excuses for a rush job, please know that it is very difficult to perform quality checks with a compress time which is very uncommon for our staff. We do appreciate your feedback. Please ask for our manager on duty if you were to give us another reasonable chance to make things right with the service you would expect from our outstanding reputation.

Business reply on Google

Hi Angela. We sincerely apologize for your experience you had with us. This is truly a very rare incident. An investigation was opened to find out the cause were due to time constraints. We do understand time is very important, and our skilled technicians are trained on quality of work rather than time, as each work is customized based on individual needs. It appears the work was incomplete and our management would like to offer a solution to make it right. If you would please kindly email our management team at [email protected] for them to take care of the situation. We guarantee our work and appreciate your feedback.

Business reply on Google

Hi Kristen! We appreciate your honest feedback. We are under New Management as of October 2017. We revamp and staff and made improvements that am I sure you would enjoy. Every client is treated like family as we would like to you join ours!