AMF University Lanes
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent pricing and rude, discriminatory treatment by staff.
Business reply on Google
Hi Haroun, thank you for letting us know about your visit. Your comments regarding this matter are important to us, and we’d like to address your concerns directly. Please email us at [email protected] with your name, phone number, and the location you visited so we can connect with you.
Poorly maintained bowling lanes and slow, low-quality beverage service.
Business reply on Google
Hi Chris, we’re sorry if your recent visit to our AMF University Lanes did not reflect the high standards we aim for. Please send your name, phone number, and the location you visited to [email protected] so we can discuss this further with you.
Staff failed to provide assistance at the deli and bar.
Business reply on Google
Thank you for taking the time to share your review. We never want our guests to leave unhappy, and we’d like the chance to make this right. Could you send us your name, phone number, and the location you visited to [email protected] so we can connect directly?
Business failed to post accurate league schedule information
Business reply on Google
Thank you for taking the time to share your review. We never want our guests to leave unhappy, and we’d like the chance to make this right. Could you send us your name, phone number, and the location you visited to [email protected] so we can connect directly?
The business attempted to charge an excessive fee for water.
Business reply on Google
Hi David, your comments are very important to us, and we want to ensure your next visit is much better. Could you reach out to [email protected] with your name, phone number, and the location you visited? We’d like the chance to make things right.
Front desk staff member was rude and ignored customer questions.
Business reply on Google
Hi Ki, please accept our deepest apologies for your experience with our staff. Your comments regarding your encounter are very important to us and we’ve sent them along to our corporate operations team who will take appropriate action. Please email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Frequent lane malfunctions and poor service led to incomplete games.
Business reply on Google
Hi Tenesha, we work diligently to keep our lanes well-maintained for our bowlers, and we are sorry to hear that the lane conditions were not satisfactory during your last visit. We have sent your comment along to our maintenance team and appreciate you bringing this to our attention.
staff refused to provide additional bowling lanes despite availability
Business reply on Google
Hi Wooris, thank you for bringing this to our attention. Your comments regarding this matter are very important to us and we’ll be taking immediate steps to investigate. Please email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
The facility was dirty and lacked basic bathroom supplies.
Business reply on Google
Hi Isha, we appreciate you sharing this review about our prices and your overall experience. Please let us know if you have more to share at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Customer banned without explanation and denied league prize money payout.
Business reply on Google
Hi Michael, thanks for sharing this review about your experience. Your comments regarding this matter are important and we kindly ask that you email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Understaffed facility caused long wait times and poor food quality.
Business reply on Google
Hi Sirena, we appreciate you sharing this review about your experience. Please let us know if you have more to share at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Customer overcharged due to lack of clarity on pricing structure.
Business reply on Google
Hi Kenia, thanks for sharing this review about our prices and your overall experience. Please let us know if you have more to share at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
The business restricted the usage policy for free bowling games.
Business reply on Google
Hi Robert, thank you for reaching out about your visit. Your comments regarding this matter are very important to us and we’ll be taking immediate steps to investigate. Please email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
facility maintenance issues and poor staff attentiveness
Business reply on Google
Hi Skyler, we appreciate you sharing this review about your experience. Your comments regarding this matter are very important to us and we’ll be taking immediate steps to investigate. Please email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Rude staff and incorrectly prepared cocktail at the bar.
Business reply on Google
Hi Jackie, please accept our deepest apologies for your experience with our staff. This behavior is certainly not representative of our company values and standards—and we’re sorry that you had to experience this during your recent visit. Your comments regarding your encounter are very important to us and we’ve sent them along to our corporate operations team who will take appropriate action. Please email us at [email protected] and we will do our best to try to make this right for you.
Customer overcharged for bowling games and experienced poor facility maintenance.
Business reply on Google
Hi Michelle, thanks for reaching out and please accept our apologies for this matter. Please email us at [email protected] and we will do our best to try to make this right for you.
Staff allegedly used customer credit card for unauthorized transactions.
poor customer service and inability to process orders or lane rentals
Staff were unable to assist with lane setup and scoring issues.
Long wait times due to insufficient staffing levels