Amigostruck

Business reply on Google

Dear Valeria Gomez, We are very sorry to hear that you were not satisfied with our communication. However, it is important to clarify some points about your experience with us: 1. **You were never our formal client:** Although we were in contact and reviewing prices, no agreement or deposit payment was ever made, which is necessary to guarantee our service. 2. **Attempt to visit for an estimate:** We tried to go to your home on Wednesday to provide an estimate, but you informed us that it was too late. Subsequently, our team was busy. 3. **Clear procedures:** Our salesperson worked on your case on Friday, but since the deposit was not paid, we could not guarantee that day. As another client made the deposit payment, they were assigned the reserved day. 4. **Proactive communication:** We informed you one week in advance that we would not be able to assist you on that day, as the deposit payment was never made to secure the service. We understand your frustration, but we hope this clarification helps you understand the facts and our procedures. We strive to provide quality service and transparency to all our clients. Thank you for your understanding. Sincerely, Noe Sanchez

Business reply on Google

Dear Crystal Thank you for sharing your feedback regarding the broken chair leg during the move. We sincerely apologize for the inconvenience and the delay in resolving the issue. We understand how important it is to address such concerns promptly and effectively. First and foremost, we want to assure you that we take full responsibility for the damage caused to your chair. We apologize for the series of excuses you've encountered, as it does not reflect the level of service we aim to provide. Please accept our sincere apologies for the frustration this has caused. To rectify the situation, we would like to arrange the pickup of your chair as previously discussed. Our intention is to have it repaired and returned to your home in a timely manner. We understand that this has been a lengthy process, and we are committed to ensuring a swift resolution for you. We will personally oversee the progress of your chair's repair and make sure it is returned to you in excellent condition. Additionally, we will be in touch with you directly to coordinate the logistics and provide you with a clear timeline. Again, we apologize for the inconvenience and the dissatisfaction you have experienced. W