Amity Medical Group
🩺 Health & Wellness · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Patient is being billed despite assurances of no charge.
Business reply on Google
We’re sorry to hear about your frustration and understand your concern regarding the billing. This is not the experience we want for our patients. Someone from our team will be reaching out to you directly to review the situation and help work toward a resolution. We appreciate you bringing this to our attention.
Difficulty reaching staff by phone and non-functional patient portal
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered, especially with communication and access to care. That is not the experience we want for our patients. Someone from our team will be reaching out to you directly so we can better understand your concerns and work toward improving this experience. We appreciate your honest feedback and wish you all the best.
Communication at the medical practice has significantly declined.
Business reply on Google
Thank you for your honest feedback and continued trust in Dr. Pettis and Maeoche—we’re so glad to hear they’ve made a positive impact on your care. We’re sorry to hear that communication has been frustrating and truly appreciate you giving us the benefit of the doubt. Your concerns are important to us, and we’re committed to improving. Please don’t hesitate to reach out so we can better support you moving forward.
administrative staff fails to respond to patient communication and record requests
Business reply on Google
Thank you for sharing your experience. We're truly sorry for the frustration you've encountered, especially with communication outside of appointments. While we're glad to hear you’ve had a positive experience with Bill Kreft, we understand how important it is to feel supported by the whole team. We take your concerns seriously and would appreciate the opportunity to make things right. Please reach out to us so we can assist you directly.
lack of continuity in physician care
medical office failed to refill prescription and communicate referral status
Business reply on Google
We take your comments seriously and assure you that we're investigating this matter thoroughly. Our aim is always to provide comprehensive care that meets our patients' needs, and we regret that this wasn't your experience.
Phone calls are ignored and medical appointments feel rushed.
Business reply on Google
We're sorry to hear that your experience didn't meet your expectations. Your feedback about our communication channels and appointment pacing is invaluable. We understand the importance of personalized and attentive care for each patient, and we're committed to improving in these areas. We're actively working on streamlining our communication channels and refining our scheduling to ensure that every patient receives the time and attention they deserve during their appointments. We'd love the opportunity to further discuss your concerns. Please reach out to us at [email protected] so we can address any specific issues you encountered during your visit.
Patient overcharged for routine visit and billing department is unresponsive.
Business reply on Google
Thank you for sharing your experience with us, and I'm truly sorry to hear about the frustration you've encountered. I apologize for the inconvenience you experienced when trying to contact our billing department. We deeply value your feedback, if you'd like to discuss your billing concerns further or if you have any questions about your insurance coverage, please feel free to reach out to us directly at [email protected]
The office failed to return calls after taking contact information.
Business reply on Google
I want to extend my sincere apologies for the difficulty you've experienced when trying to contact our EWT office. We understand that your time is valuable, and would like to assure you that we are actively looking into this matter to determine why you faced these challenges in reaching us. To ensure that we can assist you as quickly as possible, please reach out to us directly at [email protected] or send a secure text message to 743-800-2015 during normal business hours.
Medical negligence led to toe amputation and poor communication regarding appointments.
Front desk staff was rude and refused to provide medical assistance.
Staff discussed sensitive patient information in an audible, public manner.
Business reply on Google
Thank you for your review. We take your feedback seriously and strive to make each patient’s experience exceptional. We would like to understand what happened in this case, but do not know how to contact you. Please reach out to us at [email protected] or call us at 704-208-4134 and ask to speak to a Practice Manager to discuss this matter further.
The office sends incorrect and duplicate bills for services not rendered.
Business reply on Google
Thank you for your review. We take your feedback seriously and strive to make each patient’s experience exceptional. We would like to understand what happened in this case, but do not know how to contact you. Please reach out to us at [email protected] or call us at 704-208-4134 and ask to speak to a Practice Manager to discuss this matter further.
The office failed to return phone calls to a prospective patient.
Business reply on Google
Thank you for your review. We take your feedback seriously and strive to make each patient’s experience exceptional. We would like to understand what happened in this case, but do not know how to contact you. Please reach out to us at [email protected] or call us at 704-208-4134 and ask to speak to a Practice Manager to discuss this matter further.
Difficulty reaching the office by phone and inconsistent quality of care.
Business reply on Google
Thank you for your review. We take your feedback seriously and strive to make each patient’s experience exceptional. We would like to understand what happened in this case, but do not know how to contact you. Please reach out to us at [email protected] or call us at 704-208-4134 and ask to speak to a Practice Manager to discuss this matter further.