Ampersand Fitness

Business reply on Google

I’m sorry you’re having a challenge Yes, if you don’t pay your bill, we will send you to collections. No, every single person we’ve dealt with who has a trouble managing their finances. Get multiple phone calls, and emails from not only my staff, but the Financial processing company to try and remedy the situation. [email protected] if you’d like to reach me directly to solve this issue

Business reply on Google

I think you might be mistaking our gym for a different one. Our dumbbells go to 100 and we have four squat racks with over 2000 pounds of plate weight. Yes we are not as big as a commercial gym but if that’s the kind of experience you’re looking for, we are not a good fit regardless of size. I hope you find something that works for you.

Business reply on Google

Hi Lorna, We are sorry to hear about your disappointment about the person touring you. Elliot is knowledgeable and helpful; we hope you had that experience with him. Generally our trainers tour folx, however today Samajay had to leave early so Elliot graciously offered to give you a tour. If there’s anything we can do to make your experience a positive one, please let us know by calling 206-939-2990. Best, Jessica

Business reply on Google

Nathyn, we are sorry to see this perspective. We wish you the best in your fitness journey.

Business reply on Google

Hi Chris, Here at NWF Wellness Clinic we fully respect differences of opinion and want you to speak your truth. However, this review contains multiple non-truths that I must clarify. 1. "They don't let you cancel your membership" - We cancelled your membership yesterday which was the first day you requested this cancellation. Our policy generally requires a signed cancellation form to be turned in, however when you yelled at me that you were unable to do this easily, I immediately offered to cancel your membership without turning the form in due to extenuating circumstances. 2. "The gym was closed for not following covid restrictions once" - This has never happened. As I explained to you on the phone yesterday, we have been in contact with Washington State L & I to ensure we are following all Covid19 mandates and requirements. It is very important to us that we provide a safe and healthy space for our community to engage in during this extremely difficult time. Mental and physical health of our community is our priority, both while in the clinic and out in the world. 3. " now operate a sham prescription mill to skirt the law" - Prescriptions to use the facility are as valid as pres

Business reply on Google

Hi Lou, I'm sorry you have such a difficult time working with us. The text on our brochure (what you are referring to as a "flier" in your review), website and the information sheet at the front desk explaining the membership options states: SHORT TERM: $79/month (M), $50 Enrollment Fee (EN), $20 Annual Maintenance Fee (AMF*). - This membership is best for 3 months or less. - Only the first month and enrollment are collected up front = $142.03 (after tax) I copied and pasted here with no edits. It is very clear that this membership option is $79/month, because it says $79/month in black and white with no confusing context. The fees are also very clearly outlined. I completely understand that there may have been a misunderstanding during the check-out process, however claiming the flier states anything different is simply not true. We very much care that you have a good experience with us and in life and I'm sorry if you perceive the situation differently. If you look at our review history, you can see this situation and misunderstanding is very much an outlier. If you have a recommendation on how to make the text on our flier more clear, I'm open to suggestions. Please email me at

Business reply on Google

Hi Loretta. This situation seems really annoying and I understand the frustration and one star review. We now have new ownership and hope we can talk about updating the review somehow? Hope you're safe and healthy! -NWF Wellness Clinic Staff

Business reply on Google

Hi Jabriel. This situation seems really annoying and I understand the frustration and one star review. We now have new ownership and hope we can talk about updating the review somehow? Hope you're safe and healthy! -NWF Wellness Clinic Staff