Angel Nails
💅 Beauty & Spa · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The salon refused walk-in appointments despite advertising them.
Business reply on Google
We are sorry you feel that way. But we have to inform you that walk-ins are based upon AVAILABILITY. And also, like everywhere we are short staffed and that is out of our control. We are a smaller salon and we work hard for our clients. We always advise to use our easy online booking site the day of to check for availability or call in. We believe a one star review is unfair because you haven't been serviced.
Poor nail quality and unprofessional behavior from the technician.
Customer developed a nail infection after receiving acrylic fills.
incomplete pedicure service with unresolved ingrown toenail and dead skin
Staff member was rude and left pedicure service unfinished.
The final bill was higher than the advertised service prices.
Business reply on Google
First and foremost having contact dermatitis was not cause from us so starting your review first with that is misleading to people thinking we did that. Sorry you're not happy with your pricing. However, within the 2 hours the gentlemen spent on you did you not ask questions with pricing? We charge for length. Your DIL got long and coffin shape we charge for shaping also other than square and round. It all says on our price list. If she didn't want gel then she should have made it clear to the technician she was against it. We are not mind readers and I do not think this was fair to go home and come online to complain instead of asking when you were here to clarify pricing. Also, other nail salons charge double what we charge and won't spend more than 45mins with the basic services you received today. Your review was not fair to the person who spent two hours on you today.
staff failed to acknowledge or greet the customer for twenty minutes
Staff refuses to provide wait times or accept walk-in customers.
Poor nail polish application and inconsistent walk-in policy.
excessive wait time and poor communication regarding service order
Technician performed poor quality nail filing and shaping.
Nails were painted inconsistently and tips snapped off after four days.
Customer waited without being acknowledged by staff.
Business reply on Google
So sorry for this, NaKisha. We'd love to see you back and offer you a better service.
Customer was not served after waiting thirty-five minutes for an appointment.
Staff displayed a poor attitude and appeared unwilling to provide service.
Staff caused injury and failed to provide requested nail services.
Technician caused skin breakage leading to an infection.
Poor quality nail service and unprofessional staff behavior.
unauthorized charges and poor quality nails that fell off quickly
customer experienced long wait times and discriminatory service from staff