Angel Nails #2
💅 Beauty & Spa · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor quality nail service provided by staff member
Business reply on Google
Dear Erika, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Providing quality service and ensuring our clients leave feeling happy and confident is extremely important to us. We take your concerns seriously and would appreciate the opportunity to learn more about what happened and see if there is a way we can make things right. Please feel free to contact us directly at your convenience. We value every client’s feedback and are committed to continuously improving our services. Sincerely, Management Team Angel Nails
Poor nail shaping and uneven polish application by distracted staff.
Business reply on Google
Dear Kat, Thank you for sharing your feedback. We are genuinely sorry to hear that your visit did not meet your expectations, especially since it was intended to be a birthday treat. At Angel Nails, we strive to provide every client with quality service and a positive experience. We take concerns regarding nail shape, application, and overall satisfaction seriously. We understand that you were unhappy with the results and that our efforts to correct them did not resolve your concerns. We would also like to clarify that all services are performed by licensed professionals in accordance with state regulations. Our reviews reflect the experiences of many clients who have chosen to support our business over the years, and we value all feedback—both positive and negative—as opportunities to improve. We regret that you left feeling disappointed and would welcome the opportunity to discuss your experience further. Please feel free to contact us directly and ask for management so we can better understand your concerns. We appreciate your feedback and wish you the very best. Sincerely, Angel Nails Management
Poor quality pedicure service and unprofessional staff behavior
Unsanitary workstation and poor, painful nail service provided by staff.
Long wait times and poor communication regarding technician availability.
Nail technician performed poor quality work and rushed the service.
Customer left after a two hour wait without service.
Business reply on Google
Hi Nydea Ramirez, we’re truly sorry to hear about your experience. This is never the standard of service we want for our clients. We’d love the opportunity to learn more about what happened and see how we can make it right. Please feel free to reach out to us directly at 210-656-9999. Your feedback is important to us, and we’d like the chance to regain your trust.
customer questions the professional certification of the staff
Pedicure color peeling and acrylic nails applied too thick
Business reply on Google
We are so sorry. We have a policy that within the first week of nails services, if there is any wrong with your services, we will more than happy the fix it, no extra charge.
Customer overcharged for services and experienced long wait times
Business reply on Google
Hi Karen. We appreciate your feedback. Devin helped you as soon as he’s done with previous appointments, and instead of only filling the space that your nails had grown out, Devin filled hard gel the whole nails to reinforce, in another word to fix the previous gel set which you did for yourself at home and did not turned put perfectly to our eyes. Instead of telling you that you have to take them off and do the new set, Devin decided to fix it for you and did not let you know and he is only charged $10 more. We are sorry for not telling you before we do, and we also took that $10 of of your bill. Thanks for bringing this up, and from now on we should not fix anyone else jobs. Have a great day, we always appreciated your business.
Poor quality shellac application and unprofessional staff behavior.
The acrylic nails were applied unevenly, thickly, and sloppily.
The clear nail coating was applied unevenly with visible smudges.
unsanitary tools and pedicure tubs were not cleaned between uses
Staff member displayed unprofessional behavior and impatience toward a young child.
Staff ignores customer preferences regarding nail service requests.
Unauthorized services performed resulting in higher charges and poor nail quality.
Poor quality pedicure service and unprofessional staff behavior.
The nail polish bubbled repeatedly and staff blamed the customer.
Poor quality nail application and rude staff behavior.